Nicole Pittelli
New York,NY
Summary
Results-driven operational leader with over 11 years of experience specializing in strategic planning, process optimization, cross-functional collaboration, and leadership development. Proven success in enhancing organizational efficiency, driving strategic initiatives, and fostering high-performing teams. Adept at partnering with C-suite executives to align business goals with operational execution, while leveraging data to inform decision-making. Passionate about contributing to growth and excellence in fast-paced, dynamic environments.
Overview
12
12
years of professional experience
Work History
Chief of Staff
Creators Entertainment Group
10.2023 - Current
- Partnered with CEO to translate strategic objectives into actionable operational plans, driving a 30% increase in workflow efficiency through enhanced process management and automation
- Led the integration of CRM and task management tools, automating processes to reduce manual tasks and increasing organizational productivity by 20%
- Developed and implemented data-driven decision frameworks, reducing decision reversal rates by 15% and improving alignment on strategic initiatives across leadership
- Enhanced onboarding and HR processes by utilizing ADP alongside Trainual, improving employee training efficiency and ensuring accurate payroll and compliance tracking
- Resulting in boosting employee retention by 40%
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Vice President of Operations
Creators Entertainment Group
01.2021 - 10.2023
- Partnered with the CEO to scale operations by 25%, driving process improvements and fostering cross-functional collaboration to support rapid business growth
- Established standardized SOPs to streamline cross-functional collaboration, improving operational efficiency by 30% and reducing overhead costs by 15% through the implementation of best practices and process optimizations
- Optimized accounting workflows, reducing operational expenses by $65K and achieving a 1 FTE staffing cost reduction through efficiency gains and process automation
- Implemented proactive change management while envisioning and executing initiatives that transformed the business through optimal utilization of people, processes, and technology
- Led operational integration during a complex M&A process, ensuring continuity and minimizing disruption to core functions while maintaining productivity levels across the organization
Operations Manager
Creators Entertainment Group
08.2019 - 01.2021
- Directed growth initiatives based on data insights, resulting in a 40% revenue increase over 12 months and a significant improvement in service delivery quality
- Collaborated with the CEO on system upgrades and communication enhancements, driving a culture of continuous improvement that supported scalable operations and growth
- Conducted weekly performance reviews, fostering transparency and data-driven decision-making that contributed to a 40% revenue increase over a 12-month period
Senior Operator
Showtime Networks
01.2018 - 08.2019
- Enhanced project execution by 10% through workflow optimization, improving executive scheduling, external communication, and timely project delivery
- Led cross-functional teams in crisis recovery efforts, reducing downtime by 5% and restoring full network operability through effective disaster recovery planning
- Spearheaded quarterly training programs to upskill teams, boosting employee retention by 10% and supporting long-term professional development
Master Control Operator
Showtime Networks
03.2013 - 01.2018
- Consistently achieved a 95% error-free broadcasting record by optimizing media delivery workflows and ensuring compliance with technical standards
- Improved OTT streaming reliability by 10% through proactive system maintenance and troubleshooting, enhancing overall streaming efficiency
- Led crisis management efforts, successfully executing disaster recovery protocols to improve system reliability and minimize broadcast downtime
Education
Master of Arts, M.A -
New York Institute of Technology
New York, NYBachelor of Arts, B.A -
Hofstra University
Hempstead, NYDigital Marketing Analytics Certificate -
MIT Management Executive Education
03.2020
Skills
- Strategic Planning & Implementation
- Cross-Functional Team Management
- Leadership Development & Mentoring
- Process Optimization
- Data-Driven Decision Making
- Performance Improvement
- Executive Leadership
- System Integration
- Organizational Development
Timeline
Chief of Staff
Creators Entertainment Group
10.2023 - Current
Vice President of Operations
Creators Entertainment Group
01.2021 - 10.2023
Operations Manager
Creators Entertainment Group
08.2019 - 01.2021
Senior Operator
Showtime Networks
01.2018 - 08.2019
Master Control Operator
Showtime Networks
03.2013 - 01.2018
Bachelor of Arts, B.A -
Hofstra University
Master of Arts, M.A -
New York Institute of Technology
Digital Marketing Analytics Certificate -
MIT Management Executive Education
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