Nicole Pittelli
New York,NY
Summary
Results-driven operational leader with over 11 years of experience specializing in strategic planning, process optimization, cross-functional collaboration, and leadership development. Proven success in enhancing organizational efficiency, driving strategic initiatives, and fostering high-performing teams. Adept at partnering with C-suite executives to align business goals with operational execution, while leveraging data to inform decision-making. Passionate about contributing to growth and excellence in fast-paced, dynamic environments.
Overview
12
12
years of professional experience
Work History
Chief of Staff
Creators Entertainment Group
New York, NY
10.2023 - Current
- Partnered with CEO to translate strategic objectives into actionable operational plans, driving a 30% increase in workflow efficiency through enhanced process management and automation
- Led the integration of CRM and task management tools, automating processes to reduce manual tasks and increasing organizational productivity by 20%
- Developed and implemented data-driven decision frameworks, reducing decision reversal rates by 15% and improving alignment on strategic initiatives across leadership
- Enhanced onboarding and HR processes by utilizing ADP alongside Trainual, improving employee training efficiency and ensuring accurate payroll and compliance tracking
- Resulting in boosting employee retention by 40%
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Vice President of Operations
Creators Entertainment Group
New York, NY
01.2021 - 10.2023
- Partnered with the CEO to scale operations by 25%, driving process improvements and fostering cross-functional collaboration to support rapid business growth
- Established standardized SOPs to streamline cross-functional collaboration, improving operational efficiency by 30% and reducing overhead costs by 15% through the implementation of best practices and process optimizations
- Optimized accounting workflows, reducing operational expenses by $65K and achieving a 1 FTE staffing cost reduction through efficiency gains and process automation
- Implemented proactive change management while envisioning and executing initiatives that transformed the business through optimal utilization of people, processes, and technology
- Led operational integration during a complex M&A process, ensuring continuity and minimizing disruption to core functions while maintaining productivity levels across the organization
Operations Manager
Creators Entertainment Group
New York, NY
08.2019 - 01.2021
- Directed growth initiatives based on data insights, resulting in a 40% revenue increase over 12 months and a significant improvement in service delivery quality
- Collaborated with the CEO on system upgrades and communication enhancements, driving a culture of continuous improvement that supported scalable operations and growth
- Conducted weekly performance reviews, fostering transparency and data-driven decision-making that contributed to a 40% revenue increase over a 12-month period
Senior Operator
Showtime Networks
Hauppauge, NY
01.2018 - 08.2019
- Enhanced project execution by 10% through workflow optimization, improving executive scheduling, external communication, and timely project delivery
- Led cross-functional teams in crisis recovery efforts, reducing downtime by 5% and restoring full network operability through effective disaster recovery planning
- Spearheaded quarterly training programs to upskill teams, boosting employee retention by 10% and supporting long-term professional development
Master Control Operator
Showtime Networks
Hauppauge, NY
03.2013 - 01.2018
- Consistently achieved a 95% error-free broadcasting record by optimizing media delivery workflows and ensuring compliance with technical standards
- Improved OTT streaming reliability by 10% through proactive system maintenance and troubleshooting, enhancing overall streaming efficiency
- Led crisis management efforts, successfully executing disaster recovery protocols to improve system reliability and minimize broadcast downtime
Education
Master of Arts, M.A -
New York Institute of Technology
New York, NYBachelor of Arts, B.A -
Hofstra University
Hempstead, NYDigital Marketing Analytics Certificate -
MIT Management Executive Education
03.2020
Skills
- Strategic Planning & Implementation
- Cross-Functional Team Management
- Leadership Development & Mentoring
- Process Optimization
- Data-Driven Decision Making
- Performance Improvement
- Executive Leadership
- System Integration
- Organizational Development
Timeline
Chief of Staff
Creators Entertainment Group
10.2023 - Current
Vice President of Operations
Creators Entertainment Group
01.2021 - 10.2023
Operations Manager
Creators Entertainment Group
08.2019 - 01.2021
Senior Operator
Showtime Networks
01.2018 - 08.2019
Master Control Operator
Showtime Networks
03.2013 - 01.2018
Bachelor of Arts, B.A -
Hofstra University
Master of Arts, M.A -
New York Institute of Technology
Digital Marketing Analytics Certificate -
MIT Management Executive Education