Nicole Platzer
Gloucester City,NJ
Summary
To utilize my clinical healthcare education, medical administration, computer proficiency, and leadership skillset in being part of a team focused on the needs of individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cooper University Hospital
Camden, NJ
04.2024 - Current
- Facilitated communication between different departments within the organization.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Verified accuracy of billing information prior to submitting claims.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Arranged hospital admissions for patients as required.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Created and managed surgical schedules for multiple surgeons.
- Conducted follow up calls with patients after their procedure was completed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Performed data entry into various computer systems related to surgery scheduling.
Certified Medical Assistant
M.D.Anderson Cancer Center
Camden, NJ
08.2022 - 04.2024
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Provided assistance to medical staff in performing minor surgical procedures.
- Processed orders for medical supplies and lab equipment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
General Manager
Michael's Family Restaurant-Broad Street Diner
Philadelphia, USA
06.2014 - 11.2023
- Monitor activities of individuals to ensure safety or compliance with rules
- Resolve customer complaints or problems
- Manage guest services
- Manage organizational or project budgets
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Lead Certified Medical Assistant
Live Urgent Care
Bellmawr, USA
11.2021 - 10.2023
- Provided administrative and clinical support to physicians, nurses, and other healthcare professionals.
- Performed vital signs such as height, weight, blood pressure measurements.
- Participated in team meetings to discuss best practices related to patient care delivery.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Administered medications under physician's supervision.
Education
Certified Clinical Medical Assistants - CCMA, CET, Injections Certificate, Patient Care Certificate, Medical Administrative Assistant, Billing Coding Specialist Certification, Certificate of Proficiency in Microsoft Office Suite, Certified Customer Service Specialist, Advanced HIPAA Compliance, AHA BLS/CPR/AED, Certified Phlebotomy Technician, Certified Patient Care Technician
ASI Career Institute
NJ01.2022
High School Diploma -
Camden County Vocational
Blackwood, NJ06-1999
Some College (No Degree) -
Camden County College
Camden, NJSkills
- Patient Charting
- Anatomy and Physiology
- CMS-1500 Claims
- Medical Insurance
- Capillary Puncture/Phlebotomy
- CPT Coding
- EHR (Practice Partners)
- ICD-10 Coding
- HIPAA Compliance
- Check processing
- Scheduling
- Bookkeeping
- Payroll and budgeting
- Staff management
- Cash deposit preparation
- Medical terminology
- Highly organized
- Multitasking and prioritization
- Relationship building
- Cross-functional teamwork
- Schedule management
- Strong work ethic
- Clinical leadership
- Schedule verification
- Attention to detail
- Inventory tracking
- Problem-solving
- Team building and supervision
- Vital signs monitoring
- Epic certification
- Tracking wage garnishments
Certification
- Certified EKG Technician (CET)
- Injections Certificate/ Patient Care Certificate
- Medical Administrative Assistant (MAAC)
- Billing Coding Specialist Certification (BCSC)
- Certificate of Proficiency in Microsoft Office Suite
- Certified Customer Service Specialist (CSS)
- Advanced HIPAA Compliance
- AHA BLS/CPR/AED (BLSHCP)
- Certified Phlebotomy Technician (CPT)
- Certified Patient Care Technician (CPCT)
References
Available Upon Request
Timeline
Administrative Assistant
Cooper University Hospital
04.2024 - Current
Certified Medical Assistant
M.D.Anderson Cancer Center
08.2022 - 04.2024
Lead Certified Medical Assistant
Live Urgent Care
11.2021 - 10.2023
General Manager
Michael's Family Restaurant-Broad Street Diner
06.2014 - 11.2023
Certified Clinical Medical Assistants - CCMA, CET, Injections Certificate, Patient Care Certificate, Medical Administrative Assistant, Billing Coding Specialist Certification, Certificate of Proficiency in Microsoft Office Suite, Certified Customer Service Specialist, Advanced HIPAA Compliance, AHA BLS/CPR/AED, Certified Phlebotomy Technician, Certified Patient Care Technician
ASI Career Institute
High School Diploma -
Camden County Vocational
Some College (No Degree) -
Camden County College