Nicole Pocian
West Bend,WI
Summary
I worked as a phlebotomist in a women's clinic for 12 years under a doctor. Before I went to school for my certificate. Love working with all types of people young and old. Making people feel comfortable when having to get blood done is my biggest concern.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Traveling Phlebotomist
Noah Lab
01.2023 - 09.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Developed and implemented strategies to improve phlebotomy processes.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Provided guidance and support to laboratory personnel.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Phlebotomist
Show UW Madison
01.2020 - 12.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Lead Phlebotomist
Spaulding Clinical
02.2006 - 03.2019
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Monitored patients for reactions and verified sample quality.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in quality assurance and competency assessment initiatives.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Provided guidance and support to laboratory personnel.
- Reviewed and processed requisitions for laboratory tests.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Developed and implemented strategies to improve phlebotomy processes.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Verified proper storage and transportation of specimens to laboratories.
Traveling Phlebotomist
Wisconsin Diagnostic
01.2012 - 01.2019
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Performed laboratory tests to assist physicians in diagnosis.
- Developed and implemented strategies to improve phlebotomy processes.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Education
No Degree - Phlebotomy
UW Washington County
West Bend, WI12.2004
Skills
- Medical Records Maintenance
- Sanitation and Sterilization
- Proper Storage Procedures
- Drawing Blood
- Phlebotomy Procedures
- Biohazardous Waste Disposal
- Time Management
- Blood Sample Collection
- Stress Management
- Lab Specimens and Collections
- Manual and Finger Dexterity
- Tracking Specimens
- Quality Control
- Staff Management
- Vital Signs Measurement
- Quality Control Guidelines
- Disposal Procedures
- Sharps Disposal
- Diagnostic Testing
- Specimen Collection
- Specimen Labeling Procedures
- Health Education
- Specimen Collection and Storage
- Office Procedures
- Medical Histories and Vital Statistics
- Donor Screening
- Epic Software
- Therapeutic Phlebotomy
- Patient Flow
- On-Site Testing
- Patient Support
- Patient Confidentiality
- Specimen Transport
- Hazardous Waste and Disposal
- Heel Sticks
- Clean Equipment
- Venipuncture and Capillary Puncture
- Semen Collection
- Blood Transfusions
- Measuring Vital Statistics
- Processing Specimens
- Data Recording
- Pulse Oximetry
- Suture Removal
- Goal Minded
- Staff Phlebotomy Training
- Collections Procedures
- Collect Samples
- Patient Data Management Systems
- Answering Questions
- Client Satisfaction
- Patient Identification
- Blood Cultures
- Anticoagulant Drug Dispensing
- Package Specimens
- Project Requirements
- OSHA Regulations
- Fluid and Tissue Disposal
- Team Leader
- Secure Biohazards
- Fluid Intake Monitoring
- EMR Systems
- Saline Flushes
- Vacuum Tube and Syringe Use
- Finger Stick Method
- HIPAA
Certification
- PT - Phlebotomy Technician
- Phlebotomy Instructor
Timeline
Traveling Phlebotomist
Noah Lab
01.2023 - 09.2023
Phlebotomist
Show UW Madison
01.2020 - 12.2022
Traveling Phlebotomist
Wisconsin Diagnostic
01.2012 - 01.2019
Lead Phlebotomist
Spaulding Clinical
02.2006 - 03.2019
No Degree - Phlebotomy
UW Washington County
- PT - Phlebotomy Technician
- Phlebotomy Instructor
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