Nicole Pollander-Parris
Trenton,FL
Summary
My experience in customer service has led to an extensive knowledge base for planning, organizing and strategizing. It has also increased my confidence in dealing with different situations and personalities necessary to perform duties that will be a successful and valued addition to your staff.
Overview
22
22
years of professional experience
Work History
Deputy Clerk of the Court
Alachua County Clerk Of Court
04.2016 - Current
- Prepared court documents for filing in compliance with established protocols.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained court dockets and disposition of cases after court hearings and trials.
- Drafted professional court correspondence to facilitate legal proceedings.
- Answered telephone calls, received messages and transferred calls to appropriate colleagues.'
- Prepared court orders and judgments for signature.
Server/Manager
Newberry Backyard BBQ
08.2011 - 04.2016
- Greeted and welcomed customers.
- Trained Servers on order management, food service quality and rapport with customers.
- Supervised Servers to consistently meet customer service and sales targets.
- Handled customer complaints resulting in customer's best interest and employer's satisfaction.
- Managed and made deposits.
Server/Cashier
Sonny's Real Pit BBQ
06.2002 - 08.2011
- Greeted customers and responded promptly to their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register with excellent accuracy levels to receive cash, check and credit card transactions.
- Worked flexible schedules and extra shifts to meet business needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Santa Fe High School
Alachua, FL06.2002
Skills
- Highly organized, able to quickly grasp issues and attend to details while maintaining focus on the big picture
- Expert in juggling multiple projects and achieving objectives
- Creative, resourceful, flexible and able to adapt to changing priorities while maintaining a positive attitude and strong work ethic
- A clear and logical communicator, able to establish rapport with clients and colleagues
- Dedicated team-player with the ability to motivate individuals to complete projects
- Maintained active contact with clients to respond to their needs, matched them with appropriate resources and provided additional support where necessary
Timeline
Deputy Clerk of the Court
Alachua County Clerk Of Court
04.2016 - Current
Server/Manager
Newberry Backyard BBQ
08.2011 - 04.2016
Server/Cashier
Sonny's Real Pit BBQ
06.2002 - 08.2011
High School Diploma -
Santa Fe High School
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