Nicole Powell
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
27
27
years of professional experience
Work History
Waitress
Frisch's Big Boy
08.2014 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Bob Evans Restaurant
05.1997 - 08.2014
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate Degree - XRAY Tech
Collins Career Center
Chesapeake, OH05.2005
High School Diploma -
South Point High School
South Point, OH05.1997
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Handling Complaints
- Memory retention
- Organizational Skills
- Time Management
- Active Listening
References
Ryan Dougan- Frisch's Big Boy Restaurant Manager
- (740) 532-1200
Joy Winkler- Colleague
- (304) 654-8389
Timeline
Waitress
Frisch's Big Boy
08.2014 - Current
Waitress
Bob Evans Restaurant
05.1997 - 08.2014
Associate Degree - XRAY Tech
Collins Career Center
High School Diploma -
South Point High School
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