Nicole Pratt
Newfield,NJ
Summary
Dynamic professional with experience at Enlyte as a Claims Adjustor 2, adept at claims investigation and critical thinking. Successfully enhanced customer satisfaction through effective conflict resolution and timely caseload management. Proven ability to maintain confidentiality and collaborate within teams, ensuring efficient operations and positive outcomes.
Overview
12
12
years of professional experience
Work History
Claims Adjustor 2
Enlyte
04.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in claimant care scheduling
- Handled daily tasks such as paying TTD payment and working the diary in a timely manor
Secretary to the School Business Administrator
Delsea Regional School District
10.2012 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
High School Diploma -
Buena Regional
Buena, NJ06-1996
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Caseload management
Timeline
Claims Adjustor 2
Enlyte
04.2016 - Current
Secretary to the School Business Administrator
Delsea Regional School District
10.2012 - 04.2024
High School Diploma -
Buena Regional
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