Penni Jackson
Oklahoma City
Summary
Results-driven Claims Adjuster with expertise in claims investigation and regulatory compliance. Proven ability to streamline claims handling procedures and enhance customer service.
Overview
23
23
years of professional experience
Work History
Claims Adjuster Tier 2
Farmers Insurance Agency
09.2022 - Current
Claims Adjuster Coverage Tier III
Farmers Insurance Agency
Oklahoma City, OK
09.2022 - Current
Claims Adjuster TIER 1
Farmers Insurance Company
Oklahoma City, OK
01.2020 - Current
GRP EXPEDITOR
Farmers Insurance Agency
Oklahoma City, OK
09.2019 - Current
Claims Representative
Farmers Insurance Company
Oklahoma City, OK
07.2003 - Current
- Processed and evaluated insurance claims to ensure compliance with policy guidelines.
- Communicated effectively with clients to gather necessary information for claim resolution.
- Analyzed claims data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance customer service initiatives.
- Trained and mentored new representatives on claims processing protocols and best practices.
- Led efforts to streamline claims handling procedures, improving overall efficiency.
- Implemented quality assurance measures to ensure accuracy in claims assessments.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of regulatory changes, ensuring company compliance and minimizing legal risks.
- Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
- Enhanced client satisfaction by efficiently processing claims within designated time frames.
- Checked documentation for accuracy and validity on updated systems.
Education
Bachelor of Science - Business Administration
Oklahoma City University
Oklahoma City, OK05-2001
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Advanced oral and written communication skills
- Decision-making
- Policy interpretation
- Casualty and property loss
- Regulatory compliance
- Accident scene investigations
- Attention to detail
- Problem-solving
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Liability assessment
- Claims investigations
- Fact finding
- Claims file documentation
- Customer service and support
- Claims adjustment
- Claims
- Coaching and mentoring
Timeline
Claims Adjuster Tier 2
Farmers Insurance Agency
09.2022 - Current
Claims Adjuster Coverage Tier III
Farmers Insurance Agency
09.2022 - Current
Claims Adjuster TIER 1
Farmers Insurance Company
01.2020 - Current
GRP EXPEDITOR
Farmers Insurance Agency
09.2019 - Current
Claims Representative
Farmers Insurance Company
07.2003 - Current
Bachelor of Science - Business Administration
Oklahoma City University
Superior Claims Service Award
Won Superior Claims service award for going above and beyond to assist customers and employees