Nicole Prizzi
Spring Hill,FL
Summary
I am a qualified and professional individual with experience in business administration, customer service and banking. 5+ years of experience working at a bank, first as a teller and then as a loan officer and credit card fraud specialist. Also, 2 years of management experience. Would love a job with opportunities for growth.
Overview
14
14
years of professional experience
Work History
OWNER
Online Business
05.2015 - Current
- Management of an online business, marketing, buying products and preparing them for sale, handling shipping of items, responsible for investment and handling profit, sales revenues 5x the initial investment amount
Relationship Banker II
Regions Bank
Brooksville, FL
06.2023 - 02.2024
- Identified financial needs of customers and presented appropriate product and service options.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Built long-term relationships with customers by providing personalized service and support.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
VAULT TELLER/ LOAN OPERATIONS SPECIALISTS
San Antonio Citizens Federal Credit Union
01.2020 - Current
- Head Vault Teller - responsible for overseeing all tellers, handling money, ordering inventory and answering customer service phone calls
- Loan Operation Specialist- In charge of answering incoming member phone calls, as well as employee's
- Pulling out reports
- Booking dealer loans
- Handling Visa credit card fraud and disputes; total loss, life and disability claims
- Training new employees
- Meeting deadlines and expectations.
CASHIER/COOK
Joy Lan Drive In
04.2014 - 05.2015
- Handled money transactions, opening and closing of cash register
- Inventoried, stocked and visually merchandised products
- Cooked food to the ordered and operated kitchen.
GRAPHIC DESIGNER
Hec's PC
02.2010 - 11.2012
- Designed and created business cards/flyers/post cards
- Created vinyl signs/ banners, also for use in vehicles
- Answered phones, took orders and greeted customers.
CASHIER/CUSTOMER SERVICE
Family Business
Education
HIGH SCHOOL -
Nature Coast High School
COLLEGE -
Pasco Hernando State College
Skills
- Customer Service and Support
- Team Player
- Cash Handling
- Strong work ethics
- Excellent Communication Skills
- Team Leadership
- Problem Solving
- Teller training
- Reporting and Auditing
- Operating procedures
- Time Management
Timeline
Relationship Banker II
Regions Bank
06.2023 - 02.2024
VAULT TELLER/ LOAN OPERATIONS SPECIALISTS
San Antonio Citizens Federal Credit Union
01.2020 - Current
OWNER
Online Business
05.2015 - Current
CASHIER/COOK
Joy Lan Drive In
04.2014 - 05.2015
GRAPHIC DESIGNER
Hec's PC
02.2010 - 11.2012
CASHIER/CUSTOMER SERVICE
Family Business
HIGH SCHOOL -
Nature Coast High School
COLLEGE -
Pasco Hernando State College
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