Nicole Pruitt
Orlando,FL
Summary
As an office manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
27
27
years of professional experience
Work History
Office Manager
Clermont Chiropractic Life Center
Clermont, Fl
02.2025 - Current
- Responsibilities Include overseeing staff and training in all areas of the Office.
- Providing exceptional customer service.
- Building team moral and confidence.
- Create marketing events to attract new patients and keep patient retention.
- Create and go over financials with patients beginning and extending care plans.
- Bookkeeping and budgeting.
- Payroll
- Real Estate sales and marketing
- Training
- Implemented office procedures that improved patient communication and satisfaction.
- Managed inventory of medical supplies, optimizing procurement processes for cost-effectiveness.
- Trained and mentored administrative staff, fostering a collaborative team environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed office operations, ensuring compliance with healthcare regulations and policies.
Customer Service
Publix Supermarkets
Windermere, Fl
11.2023 - 10.2024
- *Worked in customer service.
- *Western Union
- *Lottery sales
- *Was responsible for counting and balancing the store sales and lottery sales at the end of the shift.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Realtor
Teri Degnan Real Estate and Consulting
Newport, RI
01.2015 - 11.2021
- Guided clients through property buying process, ensuring informed decision-making and satisfaction.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Conducted market analysis to determine competitive pricing and identify emerging trends in real estate.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Office Manager/Owner
Pruitt Chiropractic, Inc
Middletown, RI
02.1999 - 11.2021
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Developed and implemented office policies, enhancing operational efficiency and compliance.
- Oversaw inventory management, maintaining adequate supplies for chiropractic services.
- Trained new staff on office procedures and software systems, fostering a knowledgeable team environment.
- Conducted regular audits of office processes, identifying areas for improvement and implementing solutions.
- Collaborated with healthcare providers to streamline patient intake procedures and documentation accuracy.
- Led initiatives to enhance customer service experience, resulting in improved patient satisfaction ratings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for 6 employees.
- Managed scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Coordinated billing processes, enhancing accuracy in financial transactions and patient records.
- Trained and mentored administrative staff, fostering a collaborative work environment.
- Developed procedures to streamline communication between departments and improve patient service delivery.
- Organized community outreach programs to promote health awareness and increase patient engagement initiatives.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Skills
- Marketing
- Communication
- Problem-solving
- Office management
- Organizational skills
- Customer service
- Billing
- Scheduling and calendar management
- Document management
Communication
Implemented policies and procedures that streamlined processes
Leadership
Successfully have led teams to set goals and obtain them. Created environments That led to next level customer service.
Timeline
Office Manager
Clermont Chiropractic Life Center
02.2025 - Current
Customer Service
Publix Supermarkets
11.2023 - 10.2024
Realtor
Teri Degnan Real Estate and Consulting
01.2015 - 11.2021
Office Manager/Owner
Pruitt Chiropractic, Inc
02.1999 - 11.2021