Nicole Pucillo
Lebanon,IN
Summary
Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Material Handler/IT Support Specialist
GXO (Nike)
Lebanon, IN
12.2020 - Current
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Utilized forklift to move inventory items.
- Coordinated inventory layout based on warehouse schematics.
- Streamlined logistics operations through efficient preparation of outbound shipments.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated advanced product knowledge to solve customer issues.
Line Leader
Skjodt Barret
Lebanon, IN
01.2016 - 02.2020
- Implemented lean manufacturing principles to streamline operations.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Managed shift handover reports, ensuring seamless transitions between production teams.
- Trained new line workers in proper operational procedures and safety protocols.
- Interacted with professionals at the end of shifts to provide details on all uncompleted tasks.
- Set up and operated production machinery according to specific standards and protocols of company.
- Forecasted weekly hours to minimize overtime and meet output objectives.
Temp Service On-Sight Supervisor
On Demand Staffing (OX Ops) W. Washington St
Indianapolis, IN
03.2012 - 04.2016
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored operations and reviewed records and metrics to understand company performance.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Directed and supervised team of 15 employees in daily operations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Worked closely with human resources to support employee management and organizational planning.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
Some College (No Degree) - Educational Leadership And Management
PCI
Indianapolis, INSkills
- Forklift operations
- POS systems
- Verbal and written communication
- Inventory reporting
- Production scheduling
- PPE policy adherence
- Customer service
- OSHA
- Paperwork completion
- Clean background check
- Customer relationship management (CRM)
- Cycle counts
Timeline
Material Handler/IT Support Specialist
GXO (Nike)
12.2020 - Current
Line Leader
Skjodt Barret
01.2016 - 02.2020
Temp Service On-Sight Supervisor
On Demand Staffing (OX Ops) W. Washington St
03.2012 - 04.2016
Some College (No Degree) - Educational Leadership And Management
PCI
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