Nicole Quinones
Miramar
Summary
Dynamic behavioral health professional with extensive experience at Camillus House Inc., specializing in client advocacy and crisis management. Proven track record in developing leading multidisciplinary teams to enhance service delivery. Skilled in psychological assessment and effective communication, driving positive outcomes for underserved populations.
Talented professional with several years of experience and successful career in planning, developing, and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Co-Chair Clients Rights Committee
Camillus House Inc.
Miami
08.2023 - Current
- Lead efforts to protect and promote clients’ rights within the organization, ensuring compliance with ethical and legal standards
- Organize training for staff on client rights, confidentiality, and ethical treatment
- Advocate for clients in decision-making processes, ensuring their voices are heard and respected
- Conduct audits to assess and address any violations of client rights and improve service delivery
Interim Lead Clinician
Camillus House Inc.
Miami
06.2022 - Current
- Supervise a multidisciplinary team of clinicians and case managers, ensuring high-quality client care and adherence to best practices
- Conduct mental health and substance use assessments, developing tailored treatment plans
- Provide individual and group therapy using evidence-based modalities (CBT, DBT, Motivational Interviewing)
- Coordinate client services with community providers, law enforcement, attorneys, and other stakeholders
- Lead crisis interventions and ensure timely support for clients in mental health or substance use crises
- Monitor client progress, adjusting treatment plans to optimize outcomes
- Oversee clinical documentation, ensuring compliance with legal standards and confidentiality regulations
- Advocate for clients’ access to services and resources within the criminal justice and mental health systems
- Contribute to program development and quality improvement efforts, enhancing client care and outcomes
Clinician
Camillus House Inc.
Miami
03.2022 - 06.2022
- Provided direct clinical services to individuals diverted from the criminal justice system for mental health or substance use issues
- Conducted assessments and developed individualized treatment plans, integrating evidence-based practices
- Facilitated individual and group therapy sessions to address mental health, substance use, and behavioral issues
- Collaborated with multidisciplinary teams to ensure successful community reintegration and reduce recidivism
- Maintained accurate, timely client documentation, ensuring compliance with legal and program standards
Clinical Case Manager II
Camillus House Inc.
Miami
02.2021 - 03.2022
- Provided case management services to individuals, ensuring access to mental health, substance use, and social services
- Developed and monitored service plans, coordinating with community resources and legal advocates
- Delivered crisis intervention and facilitated referrals to emergency mental health services
- Educated clients about their rights, treatment options, and the jail diversion process
Care Giver
Private Residence
San Juan
01.2020 - 03.2020
- Provided companionship
- Transported patient to and from appointments, errands and activities
- Managed medications
- Prepared meals, shopping for groceries and other essential activities
- Assisted with activities related to personal care (bathing, bathroom functions, personal hygiene and grooming)
- Monitored emotional and behavioral health
Graduate Student Clinician
Hallandale Medical Center
Hallandale
01.2018 - 05.2019
- Scheduled and confirmed patient's appointment's in accordance to their availability
- Conducted clinical intakes for various populations including, minorities, geriatric population, children, adults and immigrants
- Provided copies of office policies and legally required documents to patients
- Identified patient's chief complaint and overall needs in order to determine appropriate type of psychological assessment
- Assessed patient's cognitive, emotional and intellectual functioning through an array of Psychological Assessments
- Scored and interpreted assessment instruments
- Wrote integrated reports and documented findings
- Diagnosed patient's according to assessment findings
- Gave recommendations and developed therapeutic intervention plans
- Provided patient feedback relating to assessment findings and assisted patient's in understanding strengths and weaknesses
- Made referrals in accordance with patient's needs
- Maintained up to date electronic progress notes
- Offered inpatient cognitive retraining for patients diagnosed with dementia
- Participated in weekly case discussions and case presentations
- Worked within a multidisciplinary team of health professionals to assist patients diagnosed with chronic medical conditions
- Delivered services empathically, ethically and in congruence with the patient's cultural background
Graduate Student Clinician
Goodman Psychological Services Center
Goodman
01.2016 - 11.2017
- Conducted initial clinical intakes identifying current sources of stress and initial screening for anxiety and depression and listed possible barriers to treatment
- Provided copies of office policies and legally required documents
- Conceptualized cases and developed treatment plans and interventions in accordance with the patient's chief complaint, sources of stress and in recognition of the patient's perceived strengths and weaknesses
- Diagnosed patient's utilizing clinical (patient's self-report) and objective data
- Provided evidenced-based mental health services
- Used objective mental health screening tools to assess patient progress
- Attended Didactic Seminars: Clinical Modalities and Treatment Alternatives, Mindfulness I, Mindfulness II, Get to Know the Brain, Action Methods, Neurobiology of Resilience
- Maintained up to date progress notes
- Discharged patients who achieved positive therapeutic outcomes congruent with treatment plans
Graduate Student Clinician
Camillus Health Concern
Ponce
02.2017 - 10.2017
- Managed and maintained average caseload of 20 patients mostly underserved populations and minorities
- Conducted initial clinical intakes identifying current sources of stress and initial screening for anxiety and depression and listed possible barriers to treatment
- Identified how comorbid medical conditions might impact clinical outcomes and referred patients to relevant medical personnel
- Worked hands on with nurses, social workers and case managers in assisting patients access to services (dental, medical, housing needs, employment, government benefits etc.)
- Provided evidenced-based mental health services including Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Motivational Interviewing (MI) to elicit behavioral change and improve therapeutic outcomes
- Diagnosed patients utilizing clinical (patient's self-report) and objective data such as symptom screeners
- Developed therapeutic intervention plans for patients supported by evidenced based practices
- Offered group therapy using evidenced based manualized treatments for depression and anxiety to increase therapeutic outcomes
- Extended psychoeducational services to patient's living with chronic medical conditions
- Assessed patient's therapeutic progress using evidenced based practices
- Handled crisis interventions using Safe-T program
- Attended weekly case seminars
- Maintained up to date electronic progress notes
- Discharged patients who achieved positive therapeutic outcomes congruent with treatment plan
Office Administrator
Dr. Benjamin Quinones Nieves
Humacao
03.2012 - 10.2016
- Handled incoming calls and other communications
- Created and updated records ensuring accuracy and validity of information
- Recorded information as needed
- Greeted clients and visitors as needed
- Updated paperwork, maintaining documents and word processing
- Helped organize and maintain office common areas
- Scheduled and plan meetings and appointments
- Monitored level of supplies and handle shortages
- Performed receptionist duties when needed
- Provided patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Processed payments from patients for co-pays and uninsured visits
- Scheduled appointments for new and recurring patients based on Physician availability
- Maintained hard copy patient records as well as the files stored in EHR
- Called patients to remind them of upcoming appointments
Graduate Student Clinician
Hospital Psiquiatrico Forense de Ponce PR
Ponce
01.2011 - 01.2012
- Conducted initial clinical intakes identifying current sources of stress and initial screening for anxiety and depression and listed possible barriers to treatment
- Assessed patient's medical record focusing on psychological/psychiatric, medical and pharmacological history
- Provided psychoeducation on medication compliance, chronic illnesses and mental health disorders
- Delivered mental health services to inpatient individuals with severe mental disorders and comorbid medical conditions
- Worked hands on with occupational therapists, psychiatrists, social workers, nurses and security personnel
- Developed and arranged group therapy modules based on evidenced based practices
- Targeted interventions to increase medication and therapeutic compliance using ebp's
Graduate Student Clinician
Hospital Damas
Ponce
01.2010 - 01.2011
- Worked in Skilled Nursing Unit and Intensive Care Units providing brief psychotherapeutic interventions with a primary focus on health psychology
- Assessed barriers to medication and treatment compliance
- Addressed barriers to medication and treatment compliance using evidenced based practices
- Psychoeducated patients on chronic medical conditions and provided feedback to support and increase quality of life and activities of daily living
- Attended, participated and presented at didactic seminars focusing on chronic medical conditions
- Worked with medical specialists, nurses and social workers on case management to increase medical and mental health outcomes
Graduate Student Clinician
Programa Descubriendo Caminos at Sor Isolina Ferrer Center
Ponce
01.2009 - 01.2010
- Managed and maintained average caseload of 20 patients mostly at-risk youth and minorities within a nonprofit community outreach program
- Conducted initial clinical intakes identifying current sources of stress and initial screening for anxiety and depression and listed possible barriers to treatment
- Provided patients with copies our office policies and legally required documents
- Conceptualized cases and developed treatment plans and interventions in accordance with the patient's chief complaint, sources of stress and in recognition of the patient's perceived strengths and weaknesses
- Diagnosed patient's utilizing clinical (patient's self-report) and objective data
- Provided evidenced-based mental health services
- Used objective mental health screening tools to assess patient progress
- Developed psychoeducational presentations for at risk youth
- Handled crisis interventions using Safe-T program
- Participated in community outreach activities
- Maintained up to date progress notes and administrative tasks
- Discharged patients who achieved positive therapeutic outcomes congruent with treatment plans
Education
Masters in Science - Psychology
Carlos Albizu University
Doral, FL01.2016
Bachelor of Arts - Psychology
Universidad del Sagrado Corazón
Santurce, PR01.2008
Skills
- Microsoft Office Suite
- Behavioral Health
- Presentation Skills
- Crisis Management
- Psychological Assessment
- SPSS (basic)
- Individual / Group Counseling
- Basic HTML/XHTMl
- Evidenced Based Practices
- Client advocacy
- Ethical compliance
- Multidisciplinary collaboration
- Staff training
- Case management
- Public Speaking
- Effective communication
- Cultural competence
- Resource utilization
- Team building
- Complex Problem-solving
- Community Relations
Languages
- English, Fluent
- Spanish, Native
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Applied Behavioral Analysis: Self-directed education relating to how to implement Applied Behavioral Analysis when working with clients suffering from Traumatic Brain Injury and other related conditions., Mild Traumatic Brain Injury: Identification, Assessment and Treatment: Self-directed education pertinent to Traumatic Brain Injury., Dementia Care: Self-directed education relating to dementia diagnosis, treatment and caregiving., Neuroanatomy Lab Teaching Assistant, Health Psychology Teacher Assistant, Dementia Caregiving, Sales, Customer Service, United States of America
Affiliations
- Community Partnerships
- Stakeholder Relationships
- Public Speaking
- Customer Service/Hospitality
Accomplishments
- St. John of God Pilgrimage to Granada Spain. Awarded for outstanding work in Agency Mission of Hospitality.
Languages
English
Professional
Spanish
Professional
Certification
- CPR
- Harm Reduction
- Self Guided education in Neuropsychology
- Mental Health First Aid
References
References available upon request.
Timeline
Co-Chair Clients Rights Committee
Camillus House Inc.
08.2023 - Current
Interim Lead Clinician
Camillus House Inc.
06.2022 - Current
Clinician
Camillus House Inc.
03.2022 - 06.2022
Clinical Case Manager II
Camillus House Inc.
02.2021 - 03.2022
Care Giver
Private Residence
01.2020 - 03.2020
Graduate Student Clinician
Hallandale Medical Center
01.2018 - 05.2019
Graduate Student Clinician
Camillus Health Concern
02.2017 - 10.2017
Graduate Student Clinician
Goodman Psychological Services Center
01.2016 - 11.2017
Office Administrator
Dr. Benjamin Quinones Nieves
03.2012 - 10.2016
Graduate Student Clinician
Hospital Psiquiatrico Forense de Ponce PR
01.2011 - 01.2012
Graduate Student Clinician
Hospital Damas
01.2010 - 01.2011
Graduate Student Clinician
Programa Descubriendo Caminos at Sor Isolina Ferrer Center
01.2009 - 01.2010
Masters in Science - Psychology
Carlos Albizu University
Bachelor of Arts - Psychology
Universidad del Sagrado Corazón
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