Nicole Reckling
Henderson,NV
Summary
Results-oriented Store Manager offering years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, visual merchandising and sales training. Energetic and productive to thrive in customer-focused, fast-paced environment. Accomplished Manager Well-versed in sales, sales training and people development and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Convenience Store Manager
Terrible Herbst Convenience Store
21 E. Silverado Ranch Blvd., Las Vegas, NV
09.2023 - Current
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Completed daily paperwork on sales reporting, banking, gaming and payroll reporting.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
Store Manager
Marshall Retail Group
11.2016 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Elderly Caregiver
Geraldine Elliott
01.2006 - 03.2016
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean, safe and well-organized patient environment.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Mortgage Loan Officer
Diablo Funding Group
10.2002 - 01.2006
- Developed prospects for new loans by conducting cold calls, networking and outside sourcing weekly.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Timeshare Sales Consultant/Sales Closer
Pacific Monarch Resorts Inc.
04.1998 - 09.2001
- Exceeded sales goals, increased revenue and facilitated sales.
- Prepared pricing agreements and contracts to close sales.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices with daily sales trainings.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Locked in customer business with persuasive negotiation skills.
- Set up appointments with current customers by phone, generate leads to promote upgrading existing timeshare ownership.
Education
Emergency Medical Technician Certification - Emergency Medicine Technology
Med Help Emergency Medical Training
Concord, CA09.1991
High School Diploma -
Venture Independent Studies
San Ramon, CA06.1988
Skills
- Team Leadership
- Records Organization and Management
- Customer Service Management
- Employee Sales Training and Tracking
- Recruitment and Hiring
- Inventory Tracking and Management
- Multitasking and Prioritization
Accomplishments
Participated in the MRG Professional Growth Program (PGP); Promoted from Keyholder to Supervisor.
Participated in the MRG Professional Growth Program (PGP); Promoted from Supervisor to Assistant Store Manager.
Promoted to Senior Assistant Store Manager within one year.
Timeline
Convenience Store Manager
Terrible Herbst Convenience Store
09.2023 - Current
Store Manager
Marshall Retail Group
11.2016 - 08.2023
Elderly Caregiver
Geraldine Elliott
01.2006 - 03.2016
Mortgage Loan Officer
Diablo Funding Group
10.2002 - 01.2006
Timeshare Sales Consultant/Sales Closer
Pacific Monarch Resorts Inc.
04.1998 - 09.2001
Emergency Medical Technician Certification - Emergency Medicine Technology
Med Help Emergency Medical Training
High School Diploma -
Venture Independent Studies