Nicole Reynolds
Douglasville,GA
Summary
Strong work ethic and communication skills, an outgoing and competitive personality and coach-able attitude. Well-qualified with proven success in improving operations and solving problems. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Senior Technician
Verizon Corporation
Remote, GA
01.2017 - Current
- Field incoming requests from end users via telephone, e-mail or other established support channels for clients and program in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations
- Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution
- Help create tactics for enhancing revenue with each client
- Organized work to meet demanding production goals.
Management Support Team
Verizon Wireless Corporation
Alpharetta, Georgia
01.2015 - 01.2017
- Cultivate engagement for employees
- Assist with diversity team name “Bold” to help build inclusion and provide more opportunities
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Supervisor
CVS Pharmacy
Marietta, GA
11.2012 - 01.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 11 employees to comply with predetermined company guidelines.
Education
MBA - Business Administration And Management
Strayer University
Washington, DC04.2024
Bachelors Business - Human Resources Management
Strayer University
Washington, DC12.2020
Skills
- Records and Database Management
- Financial and Operational Reporting
- Workflow Processes
- Planning and Prioritization
- Accounts Payable and Receivable
- Remote Technical Assistance
Timeline
Senior Technician
Verizon Corporation
01.2017 - Current
Management Support Team
Verizon Wireless Corporation
01.2015 - 01.2017
Supervisor
CVS Pharmacy
11.2012 - 01.2015
MBA - Business Administration And Management
Strayer University
Bachelors Business - Human Resources Management
Strayer University
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