Nicole Reynolds
Lakewood,Colorado
Summary
Highly determined and eager Operations and Administrative Professional with experience in large project management, process improvement and multi-team and executive-level support. Proficiently assisted Vice President of nation-wide sales department along with 200+ entry to senior level teammates. Proven track record of successfully streamlining business operations, increasing production and reducing costs without prioritizing profits over people.
Overview
8
8
years of professional experience
Work History
Leader of Operations and Administration
Esler Companies
01.2022 - Current
- Provide guidance for department leaders across the country with operational aspects of their department, helping to identify and address problems and opportunities in each location.
- Promoted department culture that encourages top performance, high morale, and individual career growth.
- Collaborated with other department leaders to improve work culture and productivity.
- Developed and trained on standard of operation procedures for administrative duties in department.
- Supported 50-100 teammates in Colorado in-person daily, and 300+ teammates remotely, fielding phone calls, texts, and Zoom meetings.
- Conducted new hire training bi-weekly and once a month skill development classes.
- Recruited, interviewed, hired, and onboarded mid-level team managers.
Administrative Assistant
Renewal By Andersen Of Colorado
01.2020 - Current
- Managed department financial reports and recorded and organized all expenses.
- Handled all office inventory and client relations for supplies.
- Acted as liaison between department employees and HR, payroll, and accounting.
- Performed weekly payroll for 50+ sales teammates by verifying hours, commissions, and other bonuses.
- Supported company leaders by managing schedules, appointments, and booking meetings and travel.
- Created and maintained detailed administrative processes and procedures to drive efficiency.
- Sourced and interviewed manager candidates in Colorado, Texas, and Oklahoma.
Administrative Assistant
Atlas Technologies
01.2017 - 01.2020
- Executed record filing system to improve document organization and management of million-dollar inventory.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for business owner, as well as coordinated his personal and business calendar.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data
Office Manager
Anthony’s HVAC
11.2015 - 03.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
Education
Associate of Arts - Liberal Arts And General Studies
Front Range Community College
Westminster, CO12.2022
Diploma -
Golden High School
Golden, Colorado01.2005
Skills
- Professional Correspondence
- Microsoft 365; Word, Excel, PowerPoint, etc
- Payroll and Accounting
- Human Resources
- Sales Training
- Interviewing, Hiring, & Onboarding
- Budgeting and Cost Control
- Teammate Leadership
- Travel & Event Planning
- Key Performance Indicators (KPI)
- Business Growth
- Teammate Development
Accomplishments
- Achieved a decrease of wasted work hours by developing a daily tracking system.
- Collaborated with department director to grow Colorado team from 8 sales people to 60 in one year.
- Supervised team of 50-60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets, as well as many helpful reports.
- Documented and resolved commission discrepancies which led to employee satisfaction.
- Achieved a 15% increase in lead generation by revamping new hire training process.
- Increased employees hired by 50% by developing candidate communication process.
Timeline
Leader of Operations and Administration
Esler Companies
01.2022 - Current
Administrative Assistant
Renewal By Andersen Of Colorado
01.2020 - Current
Administrative Assistant
Atlas Technologies
01.2017 - 01.2020
Office Manager
Anthony’s HVAC
11.2015 - 03.2017
Associate of Arts - Liberal Arts And General Studies
Front Range Community College
Diploma -
Golden High School
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