Nicole M. Reynoso
New York,NY
Summary
Bachelor Degree Graduate seeking full-time career opportunity within Law Enforcement to gain hands-on experience.
Overview
11
11
years of professional experience
Work History
Field Supervisor
Allied Universal Security Services
New York, New York
08.2024 - Current
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues; Assisted with auditing processes related to payroll; Reviewed timesheets for accuracy and completeness prior to processing payroll; Processed payroll information including hours worked and approved time off requests; Responsible for finding coverage for guards who request days off.
- Ensured compliance with employee rules and regulations when dealing with clients; Acted as main point of contact in matters relating to client concerns and needs; Resolved customer complaints related to staffing levels or service quality issues.
- Created templates for future shift schedules based on established guidelines MS Excel spreadsheet; Communicated daily schedule changes to employees via email and text message; Established procedures for tracking changes in employee availability due to illness or vacation.
- Conduct Site Inspections on employees daily; Responsible for Supervising 15-25 sites each shift; Issue Disciplinary Counseling write ups to guards in accordance with the rules and regulations of Allied Universal.
Security Site Supervisor in Conjuction With HERCC
Arrow Security Corp.
New York, NY
09.2023 - 06.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions, prepare daily payroll logs.
- Assisted In the Discharge of Migrants
- Work in Conjuction with Hercc, Docgo, NYPD & FDNY in any circumstances.
- Assist in De-Escalation Methods.
CUNY Security Officer
Dreamland Security Services
The Bronx, NY
04.2023 - 10.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- CUNY Dispatch; coordinate with central and public safety in response to emergencies or non urgent service calls.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
Peace Officer
Parkchester Police Department
Bronx, NY
04.2021 - 10.2022
- Monitored and investigated suspicions persons and situations and unusual activities.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Wrote detailed arrest and accident reports.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Culinary Specialist
United States Navy
Virginia Beach, VA
10.2014 - 12.2015
- Estimate quantities and kinds of foodstuffs required.
- Assist supply officers in ordering and storage of subsistence items and procurement of equipment and mess gear.
- Check delivery for quantity and assist medical personnel in inspection for quality.
- Prepare menus and plan, prepare, and serve meals.
- Maintain food service spaces and associated equipment in a clean and sanitary condition, including storerooms and refrigerated spaces.
- Unload Delivery truck and unload food products.
Education
Bachelor of Science - Criminal Justice
Monroe College
The Bronx, NY06.2022
Associate of Science - Criminal Justice
Monroe College
The Bronx, NY06.2019
Skills
- Patrol
- Ms Excel, MS Powerpoint
- Time management
- Emergency Response
- Security Guard License
- First Aid and CPR Certified
- Summons and Subpoena Serving
- Problem-Solving
- Service Oriented
Timeline
Field Supervisor
Allied Universal Security Services
08.2024 - Current
Security Site Supervisor in Conjuction With HERCC
Arrow Security Corp.
09.2023 - 06.2024
CUNY Security Officer
Dreamland Security Services
04.2023 - 10.2023
Peace Officer
Parkchester Police Department
04.2021 - 10.2022
Culinary Specialist
United States Navy
10.2014 - 12.2015
Bachelor of Science - Criminal Justice
Monroe College
Associate of Science - Criminal Justice
Monroe College