Nicole Rice
Tampa,FL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
North American Bancard
11.2023 - Current
- Client Relationship Management| Direct the end-to-end relationship for a high-volume portfolio of 200+ restaurant accounts, including premier enterprise clients such as Eataly, Eleven Madison Park, and Texas De Brazil, ensuring product adoption and long-term operational success.
- Customer Support| Proactively diagnose and resolve multifaceted technical and business-related issues by identifying root causes and collaborating with internal engineering and product teams to deliver solutions that eliminate downtime for multi-unit enterprise entities.
- Project Management| Lead the comprehensive project management of POS and credit card processing systems implementations, coordinating both onsite and remote deployments to ensure seamless system integration and immediate functional readiness for enterprise-scale operations.
- Data Analysis| Utilize Salesforce and Hubspot to synthesize client interaction data and generate strategic reports, providing actionable insights into account health and product performance to inform executive-level decision-making.
- Team Collaboration|Facilitate continuous collaboration between sales, support, product, engineering and implementation departments to streamline the post-sale handoff and maintain service consistency across the entire enterprise account lifecycle.
Sales Development Representative
North American Bancard
04.2023 - 11.2023
- Developed and executed targeted outreach strategies to generate new business opportunities.
- Managed lead qualification process, enhancing pipeline accuracy and sales forecasting.
- Collaborated with sales team to refine messaging and improve engagement rates.
- Utilized Hubspot and Outreach tools to track leads and monitor progress through sales funnel.
Client Development Manager
BlueGrace Logistics
07.2022 - 03.2023
- Full execution of the sales process. Conducted “Discovery Calls”, “Overview Calls”, “Data Analysis Reviews” and “Proposals”. Utilized Tableau software, Business Intelligence, to provide a visual representation of client's performance. Directed meetings on metric insights including KPI's, ROY's, and Month over Month reviews.
- Prospected and engaged with high level decision makers (C-Level Suite).
- Effectively manage pipeline and prospects.
- Understood BlueGrace's position in the market and value proposition to different industries and department levels.
Business Development Executive
BlueGrace Logistics
01.2022 - 06.2022
- Sales of $500,000 in new business.
- Lead daily meetings with the team regarding development from the past day and ensure achievement of goals for the current day.
- Developed creative outbound prospecting strategies to build a target list of organizations that fit the ideal customer profile.
- Engaged with mid-level to C-Level executives, assess prospects needs, and set qualified meetings through effective communication.
- Facilitated sales meetings via phone or web to determine customer business and transportation needs.
- Maintained high performance against goals and metrics.
Business Development Associate
BlueGrace Logistics
08.2021 - 12.2021
Runner
The Southern Group
01.2021 - 07.2021
- Responsible for providing an exceptional experience through proactive customer service skills.
- Completion of errands for lobbyists at the firm such as delivering documents to other offices or companies within the area.
- Coordinated incoming calls and passing of messages to the appropriate personnel.
- Compiled daily mail and delivery of sorted mail to the correct office.
- Ensured that the common areas, such as the lobby and break room, remain clean and neat.
Bartender
Tin Lizzy's
09.2018 - 12.2020
- Managed high-volume beverage operations in a fast-paced environment, ensuring precision in order execution and guest satisfaction.
- Developed deep foundational knowledge of front-of-house operations and point-of-sale (POS) workflows, now utilized to consult for enterprise-level hospitality clients.
Education
Bachelor of Science - Criminal Justice
Florida State University
Tallahassee, FLSkills
- Client Relationship Management
- Project Management
- Data Analysis
- Sales Development
- Pipeline Management
- Problem Solving
- Hospitality Technology
- SaaS Implementation
- Time Management
- Salesforce
- HubSpot
- Tableau
- Microsoft Office
- LinkedIn Sales Navigator
- Outreach
LEADERSHIP EXPERIENCE
BLUEGRACE LOGISTICS POD LEAD AND MENTORSHIP PROGRAM
- Managed a team of three new hires to guide through best practices.
- Conducted weekly meeting utilizing Salesforce reports to ensure the POD is hitting their goals and metrics.
- Mentored and trained all new hires.
- Assisted upper management with bi-weekly training.
- Presented new hire training topics and training POD leads role play.
- Provided feedback on day-to-day work.
Certification
- Oracle - Food and Beverage Simphony Cloud
Timeline
Account Manager
North American Bancard
11.2023 - Current
Sales Development Representative
North American Bancard
04.2023 - 11.2023
Client Development Manager
BlueGrace Logistics
07.2022 - 03.2023
Business Development Executive
BlueGrace Logistics
01.2022 - 06.2022
Business Development Associate
BlueGrace Logistics
08.2021 - 12.2021
Runner
The Southern Group
01.2021 - 07.2021
Bartender
Tin Lizzy's
09.2018 - 12.2020
Bachelor of Science - Criminal Justice
Florida State University