Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Languages
Timeline
Teacher
Nicole Richmond
Open To Work
Verified
This profile is verified using an email address.

Nicole Richmond

Middletown,OH

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Human Resources PartnerParaprofessionalSecretaryElementary School SecretaryAdministrative Assistant

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Middletown, OH
Open to relocation: No

Important To Me

Company CultureFlexible work hoursPersonal development programsHealthcare benefits

Summary

Dynamic and detail-oriented leader with a proven track record of coordinating tasks to drive projects to successful completion with timeliness and creativity. A compassionate professional dedicated to empowering others, fostering collaboration, and enhancing team dynamics. Ready to transition into a role that provides opportunities for professional growth while making a meaningful impact on organizational culture. Committed to leveraging skills and passion to contribute positively to team success and the overall mission.

Overview

16
16
years of professional experience

Work History

Lead Teacher

Primrose School of Mason
Mason, OH
10.2024 - Current
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Led classroom management initiatives to foster a positive learning environment.
  • Mentored new teachers, providing guidance on curriculum delivery and student engagement strategies.
  • Collaborated with parents and staff to ensure holistic development of each child.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Conducted regular assessments to monitor student progress and adapt teaching methods accordingly.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.

Assistant/Lead Teacher, Toddler Room

Kids 'R' Kids
Liberty Township, OH
05.2024 - 10.2024
  • Designed and implemented engaging lesson plans to enhance children's learning experiences.
  • Provided mentorship and support to new teaching staff, fostering a collaborative environment.
  • Coordinated classroom activities and schedules to optimize educational outcomes for students.
  • Monitored student progress and adjusted instructional strategies to meet diverse learning needs.
  • Enhanced the overall classroom experience by incorporating hands-on activities and cooperative learning strategies.
  • Contributed to school-wide initiatives aimed at improving teacher collaboration and communication among staff members.

Human Resources Partner

Amazon Fulfillment
Monroe, Ohio
03.2022 - 03.2024
  • Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
  • Escalate and take action when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
  • Enter and review associate data within HRIS and payroll systems timely and accurately
  • Provide subject matter expertise to associates and leadership on people practices, systems, and resources
  • Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
  • Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
  • Draft and distribute communications to associates and leaders
  • Plan, coordinate and implement associate activities that create an inclusive environment
  • Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

Assistant Manager, Process Guide Coach, Problem Solver/Stow Ambassador, Warehouse Associate

Amazon Fulfillment
Monroe, Ohio
07.2019 - 03.2022
  • Promoted four levels within one year for outstanding performance, business unit knowledge, and leadership
  • Supported daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
  • Assisted the floor as an associate resource, training associates, and verified SOP compliance
  • Ensuring successful area performance, through tracking, reporting and feedback of associate performance
  • Provided vacation coverage for Area Managers
  • Fully planned workflow and daily production goals
  • Provided policy follow-up, attendance tracking
  • Identifying and addressed safety hazards within the work area
  • Documented data hourly to ensure productivity was meeting and/or exceeding goals on labor plan
  • Trained and mentored new and current associates on all aspects of safety, quality, and productivity
  • Oversaw and led projects and initiatives to improve safety and enhance productivity
  • Support, mentor, and motivate your hourly workforce
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human

Medical Receptionist

Carefirst Urgent Care
Lebanon, Ohio
03.2019 - 07.2019
  • Assisted patients in completing medical forms and collected fees as per insurance protocol
  • Responsible for assuring the readiness of the reception area, opening the building at the designated time and having all front desk services fully operational at the start of business hours
  • Scheduled appointments and performed all necessary clerical duties to insure office efficiency
  • Collected all personal, medical, and insurance information to provide accurate verification of benefits
  • Recorded patients' medical history and information such as test results in medical records

Customer Service Coordinator/ ROHS Specialist (Engineering) /Receptionist

NDC Technologies
Huber Heights, Ohio
08.2016 - 03.2019
  • Handled high volume of incoming calls from customers globally with appropriate communication and action
  • Supported global customers with quotations for spare parts and completed online orders in a timely manner.
  • Built sustainable relationships of trust through open and interactive communication
  • Responded to complaints and provided appropriate solutions or alternatives within the time limits and follow up to ensure resolution
  • Created new documents for parts to be introduced in the new NDC product lines.
  • Updated documentation showing ROHS Compliance for over 3,000 parts.
  • Located files online proving ROHS Compliance for each component.
  • Provided technical support and training in NDC procedures for two contract designers brought in to update drawings for compliance
  • Supported clerical and documentation needs for other non-engineering departments including Marketing and Finance

Call Center Customer Service Representative

Victoria’s Secret Direct
Dayton, Ohio
10.2015 - 06.2016
  • Assisted customers in navigating the company’s website, placing orders online and troubleshooting any technical issues
  • Initiated investigation of order entry errors, damaged product, return discrepancies, and working with other departmental teams to ensure corrections were processed accurately and timely
  • Proficiently and professionally responded to customer and sales representatives’ questions pertaining to orders, product availability, backorders, price, products, procedures and policy
  • Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created proper reports
  • Multi-tasked systems while providing service and resolving customer issues
  • Seasonal Position

Server

Applebee’s
Dayton, Ohio
01.2015 - 10.2015

Server

Longhorn Steakhouse
Dayton, Ohio
01.2013 - 04.2014

Server

Tumbleweed Southwest Grill
Dayton, Ohio
08.2010 - 01.2013

Education

Dental Assistant Certificate -

Miami University Global Initiatives
01.2018

H.S. Diploma - undefined

Kettering Fairmont High School
01.2011

Skills

  • People Portal
  • ADP
  • Kronos
  • Oracle
  • Panorama
  • Clarity
  • Microsoft Office
  • SalesForce
  • Excel
  • Lesson planning
  • Childcare needs
  • Conflict resolution
  • Classroom management
  • Child development
  • Parent-teacher communication
  • Training and mentoring

Accomplishments

  • Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Won “Teacher of the Month” award at Primrose School of Mason in 2025.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You miss 100% of the shots you never take.
Wayne Gretzky

Languages

English
Native or Bilingual

Timeline

Lead Teacher

Primrose School of Mason
10.2024 - Current

Assistant/Lead Teacher, Toddler Room

Kids 'R' Kids
05.2024 - 10.2024

Human Resources Partner

Amazon Fulfillment
03.2022 - 03.2024

Assistant Manager, Process Guide Coach, Problem Solver/Stow Ambassador, Warehouse Associate

Amazon Fulfillment
07.2019 - 03.2022

Medical Receptionist

Carefirst Urgent Care
03.2019 - 07.2019

Customer Service Coordinator/ ROHS Specialist (Engineering) /Receptionist

NDC Technologies
08.2016 - 03.2019

Call Center Customer Service Representative

Victoria’s Secret Direct
10.2015 - 06.2016

Server

Applebee’s
01.2015 - 10.2015

Server

Longhorn Steakhouse
01.2013 - 04.2014

Server

Tumbleweed Southwest Grill
08.2010 - 01.2013

H.S. Diploma - undefined

Kettering Fairmont High School

Dental Assistant Certificate -

Miami University Global Initiatives

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