Nicole Rivera
Bronx,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am seeking a position where I can grow professionally in client interaction by utilizing interpersonal skills, excellent time management, and problem-solving skills while also allowing room for opportunities to create and develop program activities,
Overview
26
26
years of professional experience
Work History
Creative Designer
LilyBella Custom Creations
Bronx, NY
01.2019 - Current
- Customer Service
- Responsible for creating and designing apparel, home goods, decorations, and more for clients
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in vendor environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cake Designer
Blessed Confections
Bronx, NY
01.2011 - 04.2020
- Processed customer orders and payment transactions.
- Conducted client consultations, providing professional recommendations for design & flavor options and custom concepts.
- Decorated and sculpted cakes, cupcakes, and other pastries according to customer requests.
- Produced consistently high-quality baked goods for customers.
- Packaged finished products for sale.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Applied effective time management techniques to meet tight deadlines.
Volunteer PTA President
Parent Teacher Association NYC DOE
Bronx, NY
05.2005 - 06.2011
- Organized & managed vendor events as well as responsible for obtaining contracts
- Conducted monthly meetings
- Contributed to improved student literacy by serving on the Robin Hood Library Committee.
- Member of the School Leadership Team
- Promoted positive school culture by volunteering at various school events and open houses.
- Assisted in obtaining support for families in crisis.
- Chaperoned class field trips to assist teachers and protect students.
- Improved school safety through active participation in developing and implementing emergency preparedness plans.
- Contributed to improving school facilities by participating in campus projects, such as the construction of a building addition, enhanced facilities, installation of playground equipment, and a new library.
- Instrumental in obtaining a stop sign, traffic light, and speed bumps in our school zone.
- Enhanced parent-teacher communication by organizing and transforming the association to include teachers.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Childcare Provider
Self-employed
Bronx, NY
11.2004 - 09.2006
- Developed age-appropriate activities and crafts to engage children.
- Complied with state and federal childcare provider guidelines and regulations.
- Monitored children's activities to verify safety and well-being.
- Supported children's academic success by assisting them with homework assignments when needed.
- Drove school-aged children to school premises and returned for pickup at preset times.
- Obtained current CPR and First Aid certifications.
- Encouraged children's emotional and social development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Read stories, sang songs, and facilitated creative play.
Trainee
Research And Grant Services
Bronx, NY
04.2006 - 05.2006
- Participated in training sessions focused on product knowledge and communication strategies to enhance customer service skills.
- Completion Certificate Received
Childcare Teacher
Kinder Care Daycare
Orlando, FL
02.2001 - 11.2001
- Assisted in preparing meals and snacks to provide children with proper nutrition.
- Documented behavior, development, and learning of children to enable tracking history and maintaining accurate records.
- Provided an open, nurturing, and loving environment
- Promoted sensory development by providing access to different textures.
- Maintained an organized, fun, and interactive classroom to help children feel safe.
- Assisted and supervised up to 25 children throughout the school day.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Utilized creative teaching strategies to engage students in the classroom.
- Provided bus transport for children to and from school and organized trips.
Copy Center and Customer Service Associate
Staples, The Office Supply Superstore
Lakewood, NJ
10.1997 - 05.1999
- Received and processed small to large copy orders and other business services promptly.
- Sought ways to improve processes and services provided.
- Collaborated effectively with colleagues to complete high-volume projects within tight timeframes.
- Created customized options and solutions to meet customers' unique copy and printing needs.
- Operated copiers, printers, and various business machines
- Consistently and accurately met deadlines, prioritizing tasks according to complexity, urgency, and importance.
- Managed multiple tasks simultaneously
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Social Work
Fordham University
The Bronx, NY06.2025
Research And Grant Services
Bronx, NY05.2006
Associate of Arts - Elementary Education
Ocean County College
Toms River, NJ06.1999
Bachelor of Science - Child Psychology
Pace University
New York, NY08.1997
Skills
- Creative Design Development & Improvements
- Effective Communication
- Customer Relations
- Multitasking Abilities
- Critical Thinking
- Child Development
- Caring and Empathetic Demeanor
- Problem-Solving
- Fund-raising & Vendor Contracts
- Program Planning
Timeline
Creative Designer
LilyBella Custom Creations
01.2019 - Current
Cake Designer
Blessed Confections
01.2011 - 04.2020
Trainee
Research And Grant Services
04.2006 - 05.2006
Volunteer PTA President
Parent Teacher Association NYC DOE
05.2005 - 06.2011
Childcare Provider
Self-employed
11.2004 - 09.2006
Childcare Teacher
Kinder Care Daycare
02.2001 - 11.2001
Copy Center and Customer Service Associate
Staples, The Office Supply Superstore
10.1997 - 05.1999
Bachelor of Arts - Social Work
Fordham University
Research And Grant Services
Associate of Arts - Elementary Education
Ocean County College
Bachelor of Science - Child Psychology
Pace University