Nicole Roark
Omaha,NE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Nova TC
Omaha, NE
09.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among.
- Prepared and submitted daily reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Charted on each patient daily.
- Assisted with medication administration and counting and pouring medications.
Placement Consultant
Alliance Medical Staffing
Omaha, NE
07.2021 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Customer Service Manager and Trainer
Walmart.com
Omaha
07.2018 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Online Customer Service Representative
Hayneedle Inc , Omaha Ne
Omaha, NE
10.2017 - 07.2018
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
Youth and Adult Service Worker
Nova Treatment Facility
Omaha, NE
07.2016 - 10.2017
- Supervised daily activities and provided assistance to staff.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Schedular
Red Cross
Omaha, NE
03.2015 - 07.2016
- Acted as first point of contact and set appointments for previous blood donors.
Education
High School Diploma -
Bryan Senior High School
Omaha, NESkills
- Recruiting Clients
- Contracting
- Assessments and Qualifications
- Client Relations
- Verbal and Written Communication
- Resume Uploading
- Sort and Vet Applicants
- Applicant Qualification
Timeline
Behavioral Health Technician
Nova TC
09.2023 - Current
Placement Consultant
Alliance Medical Staffing
07.2021 - Current
Customer Service Manager and Trainer
Walmart.com
07.2018 - 07.2021
Online Customer Service Representative
Hayneedle Inc , Omaha Ne
10.2017 - 07.2018
Youth and Adult Service Worker
Nova Treatment Facility
07.2016 - 10.2017
Schedular
Red Cross
03.2015 - 07.2016
High School Diploma -
Bryan Senior High School