Nicole Robertson
Denver,CO
Summary
Charge entry professional prepared to contribute to dynamic team and ensure accurate billing procedures. Extensive experience in managing data entry processes and resolving discrepancies efficiently. Known for strong collaboration and adaptability, consistently meeting and exceeding departmental goals. Possesses deep knowledge of medical billing systems and excellent analytical skills.
Overview
9
9
years of professional experience
Work History
Charge Entry Specialist
Optima Medical Centers
10.2024 - Current
- Developed strong working relationships with physicians, nurses, and office staff to promote collaboration on complex cases requiring additional assistance or clarification on charges entered.
- Managed high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
- Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
- Participated in regular team meetings to stay informed on department goals, upcoming changes, and relevant updates affecting the charge entry process.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
- Assisted in training new employees on charge entry procedures, promoting best practices for efficient workflow management.
Medical Billing Specialist II
US Oncology Network
07.2022 - 10.2024
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
Medical Billing Specialist
Colorado Retina Associates
03.2019 - 07.2022
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Located errors and promptly refiled rejected claims.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
Medical Billing and Interim Office Manager
Medical 360
08.2016 - 05.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Medical Billing and Coding Certificate -
BOCES of Dix Hills
NY01.2015
High School Diploma -
Kings Park High School
Kings Park, NY01.2010
Skills
- HIPAA compliance
- Claims processing
- Insurance verification
- Medical coding expertise
- Accurate data entry
- Medical billing procedures
- Charge capture proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Charge Entry Specialist
Optima Medical Centers
10.2024 - Current
Medical Billing Specialist II
US Oncology Network
07.2022 - 10.2024
Medical Billing Specialist
Colorado Retina Associates
03.2019 - 07.2022
Medical Billing and Interim Office Manager
Medical 360
08.2016 - 05.2019
Medical Billing and Coding Certificate -
BOCES of Dix Hills
High School Diploma -
Kings Park High School