Nicole Robinson
Metairie,LA
Summary
Efficient professional with 25 years of experience and a proven knowledge of acute care facility, ambulatory care, and customer service. Aiming to leverage my skills to successfully fill the Coordinator Phlebotomist role at your company.Laboratory assistant.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist III Float
LabCorp
New Orleans, Louisiana
05.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
Lab Assistant
Ochsner Hospital
New Orleans, Louisiana
02.2019 - 03.2024
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Conducted data analysis to identify trends in experiments.
- Assisted researchers with designing protocols for experiments.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Documented results accurately in lab notebooks according to scientific standards.
- Organized and managed inventory of reagents and other materials used in the lab.
- Troubleshot technical issues related to laboratory equipment or processes.
- Monitored quality control measures for accuracy of test results.
- Performed preventive maintenance on laboratory equipment to ensure optimal performance.
- Developed new methods for testing samples using established standards of practice.
- Reviewed literature related to research projects conducted in the lab.
- Recorded data from experiments into a computer database system.
- Analyzed experimental data using statistical software programs such as SPSS or SAS.
- Sanitized workstations and instruments to avoid cross-contamination.
- Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control.
- Recorded and reported test results accurately according to established procedures.
Phlebotomist Coordinator
Ochsner Hospital
New Orleans, Louisiana
01.2019 - 03.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Conducted quality control checks to ensure the accuracy of test results.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Assisted in the training and mentoring of new phlebotomy staff.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Mental Health Technician
Seaside Behavioral Hospital
New Orleans, Louisiana
11.2018 - 01.2024
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Supervised visitors entering the facility according to established security protocols.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Developed positive relationships with patients while maintaining professional boundaries.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Facilitated group therapy sessions, providing a supportive environment for patient interaction.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
PSR III FLOAT
Quest Diagnostics
Metairie, USA
06.2014 - 08.2023
- Organized work accurately and efficiently for processing
- Received and prepared laboratory specimens for testing
- Maintained accurate telephone messages for department personnel
- Performed job responsibilities in efficient and effective manner
- Delivered excellent customer service skills both in person and on telephone
- Performed statistical analysis at 12th grade level
- Processed samples to prepare for proper laboratory testing
- Collected blood specimens through venipuncture and skin puncture practices
- Instructed patients in sensitive and understandable way on proper collection of urine samples
- Generated and faxed patient reports when requested
- Maintained and applied knowledge of Ethics and Compliance Standards
- Performed chain of custody drug and alcohol testing
- Provided patients with explanations of phlebotomy procedures when requested
- Handled telephone inquiries with courtesy and accuracy
- Observed Safety, Infection Control and Risk Management policies and procedures
- Ordered and maintained supplies to maintain necessary inventory while staying within budget requirements
- Followed proper procedures for patient identification and labeling of laboratory specimens
- Drew large quantity of patient specimens and prepared for courier under time constraints
- Printed pending list and resolved any outstanding collection issues for oncoming shift
Unarmed Security Guard
City Wide Security
New Orleans
12.2005 - 03.2008
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Observed all entrances for any signs of criminal activities or trespassers.
Education
High School Diploma -
UNIVERSITY OF PARK ACADEMY
Houston, TX07.2007
Some College (No Degree) - Science
SUNO
New Orleans, LASome College (No Degree) - Nursing
Delgado Community College
New Orleans, LASkills
- Package Specimens
- Quality Improvement
- Monitoring
- Supporting Documentation
- Evaluation
- Testing And Troubleshooting
- Phlebotomy Services
- Documenting
- Collecting Specimens
- Point-Of-Care Testing
- Finger Stick
- Clinical Pathology
- Surveys
- Orientation And Training
- Venipuncture
- Pathology
- Phlebotomist
- Donor screening
- Laboratory safety protocols
- Instrument Calibration
- Sample collection techniques
- Biohazard management
- Laboratory documentation
- Sterilization procedures
- Sample Preparation
- Regulatory Compliance
- Lab equipment processes
- Reagent Preparation
- Hazardous waste disposal
- Chemical Handling
Certification
- Provided resolution to customer service issues using service recovery model.
- Performed blood collections by venipuncture and capillary techniques.
- Assisted Phlebotomy Manager in Training and Education of Staff.
- Prepared equipment to efficiently collect blood samples.
- Prepared all collected specimens for testing and analysis.
- Performed phlebotomy and collected appropriate specimens from patients as ordered.
- Showed working knowledge of Collection Manager, troubleshooting and resolving issues.
- Prepared specimens for referral to outside reference laboratories.
- Received specimens correctly in patients electronic medical record.
- Maintained good attendance and punctuality per absence policy.
- Performed chain of custody drug screen collections.
- Followed procedures for appropriate collection of blood cultures to avoid contamination of specimen.
- Performed registrations and sample collections in outpatient clinic settings.
- Followed work instructions, verify clinician orders.
- Prepared specimens and requisitions for reference lab testing.
- Exhibited courteous, respectful and professional behavior when interacted with patients, families and staff.
- Fostered teamwork through participation in department activities and committees.
- Performed equipment maintenance, computer entry and communicated with hospital staff, physician offices.
- Processed and distributed specimen to proper location.
- Organized and prepared specimens for couriers to deliver to laboratory.
- Demonstrated appropriate skills and knowledge as applied to task at hand.
- Collected and processed specimens for in-house and reference laboratory testing.
- Demonstrated skill, knowledge and accuracy in obtaining specimens.
- Provided collection of blood specimens by venipuncture and skin puncture.
- Participated in department and hospital performance improvement activities.
- Obtained blood specimens in skillful and professional manner.
- Followed hospital Hand Hygiene policies and procedures between all procedures and patients.
- Verified and recorded identity of patient and conversed with patient.
- Collected blood specimens from patients, checks patient identification.
- Made daily rounds in lab processing areas, replenished stock, cleaned counters and centrifuges.
- Communicated in friendly, professional manner with patients, visitors and associates.
References
Available upon request
Timeline
Phlebotomist III Float
LabCorp
05.2024 - Current
Lab Assistant
Ochsner Hospital
02.2019 - 03.2024
Phlebotomist Coordinator
Ochsner Hospital
01.2019 - 03.2024
Mental Health Technician
Seaside Behavioral Hospital
11.2018 - 01.2024
PSR III FLOAT
Quest Diagnostics
06.2014 - 08.2023
Unarmed Security Guard
City Wide Security
12.2005 - 03.2008
High School Diploma -
UNIVERSITY OF PARK ACADEMY
Some College (No Degree) - Science
SUNO
Some College (No Degree) - Nursing
Delgado Community College