Nicole Robinson
Hampton,VA
Summary
Resourceful, enthusiastic, experienced self-starter, highly organized, dependable and motivated team player with over 19 years in customer-focused service. Skilled in active listening, written, and effective communication with all individuals either in person or on the phone across the spectrum. Manages cash handling and fosters positive interactions with patients and peers alike. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Seeking a permanent position to forge Select Specialty Hospital mission to offer an exceptional and compassionate patient care experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Mental Health Technician (MHT) Lead Tech (LMHT) (Acute and Residential)
Newport News Behavioral Health Center
09.2023 - Current
- Completes New Patient Admin Functions and Registration/Documentation to include providing administrative support to healthcare staff
- Facilitate Communication/Phone Calls and problem solving with Guardians, Social Workers, Court Officials, and Medical Personal
- Accesses and assures the needs of patients and staff
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing
- Delivered compassionate patient care, focusing on safety, comfort and emotional support
- Exhibits verbal de-escalation skills, empathy and compassion with patients and families
- Charted on each patient daily
- Managed crisis situations effectively, ensuring safety of all involved.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset
- Observes and maintains a safe and clean environment
- Understands the mission and HIPAA compliance
- Maintains CPR Certification, First Aid and “Handle with Care” procedures
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Bartender/Manager/Customer Service/Hospitality
Multiple Locations
2008 - Current
- Quick learner and Problem solving – Promoted within the first two months at several locations
- Maintain cash drawers and cash handling to include inventory and high-volume sales / 1000 people a day
- Trained, developed and supervised over 400 new hires
- “A Team Player” and “Can- Do Attitude” Works very well at establishing and maintaining customer / peer worker relationships
- Self-taught in multiple positions to better help team; teamwork focused environment with daily intervention protocols
- Friendly and engaging in services always keeping customers in the know and maintaining knowledge
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed positive relationships with regular patrons to encourage repeat business.
- Resolved customer complaints effectively, enhancing overall service quality and loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Thomas Nelson Community College
Hampton, VA Old Dominion
Norfolk, VAHigh School -
Ramstein American High School
Grafton01.2005
Skills
- 19 years plus Customer Service
- 25 years Patient Care/Registered Behavioral Tech
- Administrative Skills/Answering Phones
- Charting and clinical document/Medical Terminology
- Teamwork/Multitasking
- Active Listening/Clear Communication
- Time Management/Attention to detail
- Adaptability under pressure
- Computer Proficiency
- Cash Handeling
- HIPPA Requirements
- Professionalism
Certification
- CPR/ First Aid
- Handle with care procedures
- Registered Behavioral Tech
Timeline
Mental Health Technician (MHT) Lead Tech (LMHT) (Acute and Residential)
Newport News Behavioral Health Center
09.2023 - Current
Old Dominion
High School -
Ramstein American High School
Bartender/Manager/Customer Service/Hospitality
Multiple Locations
2008 - Current
Thomas Nelson Community College