Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

Nicole Robison

Summary

Well versed in multiple backgrounds. Positively adding a brilliant environment. Adaptable professional skills with an engaging personable and outgoing personality. Efficient in managing time and keeping up with teammates. Skilled at operating different technologies, and knowledgeable in customer demands. Dedicated to curating an overwhelmingly positive experience for the team and customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Basan
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista

Momento Gelato
11.2021 - 07.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Lab Technician

College For Creative Studies
08.2020 - 01.2021
  • Supported all computer lab operations.
  • Maintained a clean, organized workspace to promote a positive learning environment for all users.
  • Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
  • Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
  • Handled lab equipment, cleaned keyboards, monitors, and disk drives.

Sales Associate

Express
06.2020 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Barista

Starbucks Coffee
11.2018 - 03.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Bachelor of Arts - Illustration

College For Creative Studies
Detroit, MI
12.2022

Diploma -

Walled Lake Western High School
Walled Lake, MI
05.2019

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Help Desk Experience
  • Software Installation
  • Student Support
  • Teamwork and Collaboration
  • Friendly and outgoing
  • Team Player
  • Cleanliness
  • Customer Service

Awards

2019 Scholastics Art Show Gold key recipient, District Wide Art Show

Certification

  • TiPS Alcohol Training - 2023

Languages

English
Native or Bilingual
Korean
Limited Working
German
Limited Working

Timeline

Server

Basan
01.2023 - Current

Barista

Momento Gelato
11.2021 - 07.2023

Lab Technician

College For Creative Studies
08.2020 - 01.2021

Sales Associate

Express
06.2020 - 08.2020

Barista

Starbucks Coffee
11.2018 - 03.2019

Bachelor of Arts - Illustration

College For Creative Studies

Diploma -

Walled Lake Western High School

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Nicole Robison