Nicole Rodgers

Work History

Georg Fischer LLC.

2022.07 - Current

Managed payroll data entry and processing for over 2000 employees to comply with predetermined company guidelines.
Took charge of development and implementation of Key Performance Indicators (KPIs) and emergency procedures, significantly enhancing operational resilience and accuracy of performance measurement
Maintained confidentiality of employee records and payroll information.
Instituted comprehensive pre and post payroll procedures, ensuring accuracy and compliance in weekly payroll processing for diverse employee groups.
Conducted detailed quarterly tax audits to maintain strict compliance with federal, state, and local tax laws.
Designed and implemented secure system for managing state tax logins, facilitating regular reviews and timely response to state notifications, thereby bolstering process efficiency and data security.
Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
Trained and mentored new payroll staff to apply best practices and follow department procedures.
Calculated wages, deductions and bonuses in accordance with company policies.
Maintained employee privacy and protected payroll operations by keeping all information confidential.

Paycom Inc.

2021.08 - 2022.06

Directed team of specialists in managing over 800 client accounts, ensuring excellence in payroll processing and comprehensive account management, which enhanced client satisfaction and retention
Proactively ensured accuracy and efficiency of payroll processes, while also overseeing effective management of each client's account, addressing issues related to billing, service customization, and client queries
Monitored Key Performance Indicators (KPIs) for team performance and account management quality, implementing strategies that led to improved operational efficiency and client service excellence
Conducted regular one-on-one meetings with team members to provide mentorship, set clear expectations, and promote professional development, significantly improving team cohesion and individual performance accountability.

Paycom Inc.

2016.10 - 2021.08

Managed portfolio of over 100 clients, generating annual revenue of $6.6 million, consistently maintaining client retention rate of 95% or higher each quarter, underscoring.
Conducted comprehensive training sessions for clients on system processes including benefits administration, Affordable Care Act (ACA) compliance, payroll management, employee onboarding and offboarding, documents system, performance reviews, and general ledger (GL) setup.
Served as primary point of contact for client inquiries and support, leveraging deep product knowledge and problem-solving skills to address and resolve issues promptly, enhancing client trust and loyalty
Collaborated closely with clients to tailor Paycom system to their specific needs, facilitating seamless system integration into their HR and payroll workflows, which significantly improved their operational efficiency and user experience.