Nicole Rodriguez
Salem,OR
Summary
Enthusiastic problem solver eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all job opportunities.
Overview
13
13
years of professional experience
Work History
In Home Support Worker
Department Of Human Services
01.2019 - Current
- Enhanced client quality of life by providing compassionate and attentive personal care services.
- Assisted clients with daily living activities, resulting in increased independence and comfort.
- Supported clients'' physical and emotional well-being through attentive observation and prompt assistance.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for optimal client outcomes.
- Streamlined scheduling processes by efficiently managing appointments, errands, transportation arrangements, and other logistical tasks for clients.
Human Resources Associate
Amazon
05.2023 - 02.2024
- Provided support to associates regarding benefits, attendance, and policy clarification.
- Partnered with managers and leadership to acknowledge and solve employee relation issues and concerns.
- Conducted deep dive meetings to inform leadership about HR updates and areas of opportunities.
- Coordinated with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Created and completed personnel action forms for hires, terminations and title changes.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
WAREHOUSE ASSOCIATE
Amazon
08.2019 - 05.2023
- Received and prepared hundreds of packages daily
- Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Transferred inventory to and from target destinations using PIT machines
- Prepped, secured and labeled materials to prepare items for shipment
- Worked with computers to solve problems regarding packages
- Investigated and resolved associates inquiries on packages quickly.
CUSTOMER SERVICE MANAGER
Walmart
01.2017 - 08.2019
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Completed special projects by using effective decision making, critical thinking and time management skills.
STUDENT ASSISTANT
Merced Junior College
01.2011 - 01.2014
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Bachelors of Arts - Psychology
Sacramento State University
Sacramento, CA2016
Associates of Arts - Psychology
Merced Junior College
Merced, CA2014
Skills
- Prior leadership experience
- Experience with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Pivot tables, and Outlook
- Able to work in fast-paced, intense environments
- Strong communication, presentation and interpersonal skills
- Able to multitask and prioritize tasks
- Able to communicate and interact positively and effectively
Timeline
Human Resources Associate
Amazon
05.2023 - 02.2024
WAREHOUSE ASSOCIATE
Amazon
08.2019 - 05.2023
In Home Support Worker
Department Of Human Services
01.2019 - Current
CUSTOMER SERVICE MANAGER
Walmart
01.2017 - 08.2019
STUDENT ASSISTANT
Merced Junior College
01.2011 - 01.2014
Bachelors of Arts - Psychology
Sacramento State University
Associates of Arts - Psychology
Merced Junior College
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