Summary
Overview
Work History
Skills
Leadership & Past Service Industry Summary
Timeline
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George Bonheimer

Honolulu,HI

Summary

Enthusiastic professional with 8 years of experience as a server and 10 years in management roles within technical support. Launched a career in the restaurant industry, where valuable customer service and multitasking skills were developed. After spending time in tech, attention shifted to supporting teams and enhancing operational processes. Now returning to the service industry, excited to apply this diverse experience to create welcoming guest experiences and promote a spirit of teamwork.

Overview

2
2
years of professional experience

Work History

Server

Kona Brewing Company
02.2024 - Current
  • Served at Kona Brewery, a high-traffic, renowned pub/restaurant, efficiently managing multiple tables with top-quality service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used Toast POS to place orders, manage bills, and handle special items as needed.
  • Gained in-depth knowledge of brewing techniques and various beer styles at Kona Brewery, allowing me to provide expert recommendations and insights to guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Rockin Crab
12.2023 - 04.2024
  • Collaborated with kitchen staff to streamline service and maintain efficiency during peak hours.
  • Assisted in training new staff members on menu items, service techniques, and food safety practices.
  • Managed guest inquiries and complaints effectively, ensuring satisfaction and fostering repeat business.

Server

Honu's on the Beach
10.2023 - 01.2024
  • Delivered outstanding service in a dual-casual and fine dining environment, catering to diverse guest preferences and enhancing their dining experience.
  • Developed expertise in wine pairing, providing personalized recommendations to elevate the enjoyment of high-end menu offerings.
  • Managed multi-course meals and special dietary requests with precision, ensuring a personalized and enjoyable dining experience for every guest.

Server

Holualoa Poolside Bar & Grill
02.2023 - 10.2023
  • Thrived in a high-traffic, fast-paced poolside restaurant bar, delivering exceptional service to guests while managing multiple orders efficiently.
  • Built rapport with guests by providing personalized service and recommendations, enhancing their overall experience at the resort.
  • Developed a thorough understanding of the bar menu, including signature cocktails and beverage offerings, to educate and engage guests effectively.

Skills

  • Food Handlers Safety Certification
  • Blue card Holder (Hawaii County)
  • High-Volume Service
  • Proficient in various POS systems
  • Trainer Experience
  • Prior Leadership Experience
  • Advanced Beer Knowledge
  • Upselling Techniques

Leadership & Past Service Industry Summary

Gained diverse experience in California-based restaurants from an early age before transitioning to the technical service industry with notable companies, including Apple and Recharge Payments.

Timeline

Server

Kona Brewing Company
02.2024 - Current

Server

Rockin Crab
12.2023 - 04.2024

Server

Honu's on the Beach
10.2023 - 01.2024

Server

Holualoa Poolside Bar & Grill
02.2023 - 10.2023

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George Bonheimer