Nicole Roegner
Muskego
Summary
Customer-focused front desk and facilitating worker with strong communication and organizational skills. Experienced in managing check-ins, handling transactions, and guiding guests through services to ensure informed and satisfying experiences. Adept at resolving issues efficiently and escalating concerns when necessary. Maintains a clean, welcoming environment while ensuring smooth daily operations. Displays a creative mindset and always looking for ways to improve the quality of life for myself and those around me while still considering logistics and guidelines.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Air City 360 Adventure Park
03.2025 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Walked guests through our various packages and deals to ensure they were making an informed purchase that they were satisfied with.
- Managed front desk registers and maintained an accurate count of cash throughout the day.
- Maintained a clean and organized front office area to create a professional and welcoming environment for visitors and employees.
- Distributed the correct wristbands and stamps to guests while explaining what they stand for in order to avoid confusion.
- Maintained supply and organization of daily necessities. For example: removing socks from their packaging and pre-folding them during any down-time in order to make room for as much supply as possible, while also eliminating the need to throw away abandoned wrappers throughout the day.
Facilitator
Air City 360 Adventure Park
03.2025 - Current
- Various cleaning tasks throughout the building. Most commonly: sweeping, mopping, & vacuuming floors, spraying & wiping down surfaces, taking out the trash, and replacing paper towels/toilet paper in the bathrooms.
- Supervised attractions and offered assistance to ensure everyone's safety and wellbeing, while also interacting with guests to help them feel content and welcomed.
- Managed the arcade prize store, scanning cards and helping younger guests figure out what they want within their point budget.
Dog Sitter
06.2023 - 07.2023
- Took care of my neighbors elderly dog.
- Checked in on her to feed her, fill her water bowl & take her outside.
- Gave daily & nightly medications.
- Went an extra time towards the middle of the day to check in on her, since her eyesight was mostly gone and it was difficult for her to traverse around the house.
Babysitter
09.2022 - 12.2022
- Babysat 3 siblings who live next door. One girl and two boys [ages 5, 7, & 8].
- Hours were usually 4pm until around 2am.
- The boys were fairly independent and enjoyed each others company, which left me more space to make sure the youngest was happy and healthy.
- After putting the kids to sleep I cleaned all the surfaces we had been playing on and I had been cooking on.
Education
High School Diploma -
Muskego High School
Muskego, WI06-2024
Skills
- Creative writing
- Conflict resolution
- Average typing speed of 90 WPM
- Proficient with Procreate
- Strong organizational skills
- Problem Solving
- Attention to detail
- Customer assistance and interaction
- Researching skills
Accomplishments
- Scholastic Gold Key Creative Writing, Scholastic Art & Writing Awards | March 2024
I submitted a short story I had written for a class and recieved the highest tier reward available for regional choices.
- Scholastic Honorable Mention Creative Writing, Scholastic Art & Writing Awards | March 2024
The other writing piece I submitted recieved an honorable mention.
- Minecraft Build Competition by Cooler Master, 1st Place | March 2023
Growing up Minecraft has always been a main hobby of mine which means I've gotten pretty good at it. Although it's just a game, a lot of my design skills come from building in Minecraft. Those skills have shone through multiple times, especially when I recieved the 1st place title and a computer processor worth $300.
Timeline
Front Desk Receptionist
Air City 360 Adventure Park
03.2025 - Current
Facilitator
Air City 360 Adventure Park
03.2025 - Current
Dog Sitter
06.2023 - 07.2023
Babysitter
09.2022 - 12.2022
High School Diploma -
Muskego High School