Briana Steib
New Orleans
Summary
Focused creative professional with 7 years of experience delivering top-notch services. Vast expertise handling different challenges through great customer service and a smile . Valued team member known for artistic ability’s with a beautiful personality and finding the best solutions for issues. Known for interpreting client wishes for personalized results. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.
Traveled and re-located for work including Orlando , Miami and France.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hyatt Regency & Hyatt House
02.2022 - Current
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assist managers with morning and afternoon meetings to keep entire team informed with
- Handle guest conflict in a professional manner and resolve any issues.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Informed guest with all of the benefits of having a membership with our company and have specialized greetings for our members.
Personal Shopper & Stylist
Bloomingdales
06.2021 - 01.2023
- Developed professional relationships with customers to establish repeat business and increase trust.
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Organized client wardrobes, assisting in identifying wardrobe gaps and making targeted recommendations for new additions.
- Attended industry events such as trade shows and fashion weeks, staying informed about upcoming trends and establishing connections with vendors for potential collaborations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Assist with store merchandise moves and switching mannequins to be on trend for each new season.
Youth Stylist & Hairdresser & Entertainement
Walt Disney World
07.2018 - 03.2020
- Supported reception desk, receiving phone calls, greeted clients, entering appointments, and collecting payments for services rendered with over 50 daily customers including recurring clients .
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice , hair extensions. outfit recommendations.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Have experience with all hair types and textures.
- Consistently received positive performance reviews from guests and leadership. Recurring guests coming back by appointment.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
- Enriched character development by researching historical context and cultural backgrounds relevant to role portrayals.
- Kept in good physical shape to increase fitness and movability on set.
Brand Ambassador
Curls
05.2019 - 03.2020
- Communicated product value, quality and style to educate and entice potential customers.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Set up and broke down promotional booths and tents, talked to potential customers with product knowledge. Worked promotional events.
- Worked flexible hours; night, weekend, and holiday shifts.
- Planned future sampling opportunities and special events.
- Increased social media presence by generating quality content during marketing events and sharing it on multiple platforms.
- In charge of posting on brand official social media account / live video.
Merchandiser
Walt Disney World
11.2017 - 07.2018
- Monitored and analyzed sales records and consumer purchasing trends.
- Planned and coordinated product availability for advertising and promotion purposes.
- Drove client retention, engaging merchandise presentation to motivate impulse purchases.
- Inspected merchandise for quality and arranged proper display location.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Unloaded arriving product stock and moved to store display areas.
- Supplied daily support to buyer and assistant buyer.
Education
No Degree - Visual Arts
The NOCCA Institute
New Orleans, LA01-2017
High School Diploma -
Knights Academy & High School
Harvey, LA05-2017
Skills
- Meeting Oversight and Participation
- Creativity
- Customer Service Skills
- Listening & Learning
- Teamwork
- Problem Solving
- Social Media Promotion
- Sales Expertise
- Microsoft Office
- Social media
- Creative Writing
- Stage Performance
Timeline
Front Desk Receptionist
Hyatt Regency & Hyatt House
02.2022 - Current
Personal Shopper & Stylist
Bloomingdales
06.2021 - 01.2023
Brand Ambassador
Curls
05.2019 - 03.2020
Youth Stylist & Hairdresser & Entertainement
Walt Disney World
07.2018 - 03.2020
Merchandiser
Walt Disney World
11.2017 - 07.2018
No Degree - Visual Arts
The NOCCA Institute
High School Diploma -
Knights Academy & High School
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