Nicole Rogers

Miami,FL

Summary

2 year experience in Information Technology with Manual and
Automation testing of web-based applications.
Experience gained in hands-on boot camp which include: Experience in designing, developing, Page Object Model pattern-based automation testing framework utilizing JAVA, Maven, Selenium WebDriver, and Cucumber from scratch.
Knowledge in utilizing HTTP requests to GET,
PUT, POST, and DELETE data using POSTMAN.
Skilled in implementing test scenarios and QA methodology, Quality
standards, Procedures, Test strategy, Test Plans, and Test execution.
Developed Test Scripts to implement Test Cases, Test Scenarios in DDT (Data Driven
Testing), and BDD (Behavioral Driven Development) with Cucumber Automation
Frameworks by using Selenium WebDriver.
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

years of professional experience

years of post-secondary education

Work History

QA Tester, Intern

Devilfish Technologies

Alameda, CA

10.2021 - 03.2023

Analyzed problems and worked with teams to develop solutions.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Sorted and organized files, spreadsheets, and reports.
Interacted with customers by phone, email, or in-person to provide information.
Involved in Agile Ceremonies such as Sprint Planning, Sprint Grooming, Daily Scrum, Sprint Review, and Sprint
Retrospective meeting.
Examined the test results of the automated test scenarios, generated a Cucumber HTML report that included
screenshots of each failed scenario, and logged defects in Jira
Developed and executed database testing using advanced SQL queries manually through MySQL.
Conducted back-end testing by composing and executing queries to confirm that data's accurately populating in
relevant tables. I also manually cross-checked the data with front-end values to ensure its correctness.
Participated in workshops and presentations related to projects to gain knowledge.

Customer Service Representative

R20 GROUP

Fort Lauderdale, FL

05.2019 - 12.2019

Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Utilized customer service software to manage interactions and track customer satisfaction.
Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Arts - Psychology

Florida International University

Miami, FL

08.2018 - 01.2023

No Degree - Computer Science, Software Development

NeoTech Academy, Bootcamp

Remote

05.2001 -

Skills

Languages: English, Spanish

Programming/Markup Languages: Java, HTML

Test Management: Jira, Jenkins

Version Control: Github

Testing tools: Selenium, Cucumber, Rest Assured, Postman, Maven, and TestNG

Database: MySql

Problem-solving

Strategic planning and analysis

Team collaboration

Timeline