Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Rogers

Miami,FL

Overview

2
2
years of professional experience

Work History

Inbound Call Center Representative

Nan McKay and Associates (NMA)
El Cajon, CA
04.2024 - Current
  • Responded to inbound calls from clients inquiring about Section 8 housing assistance and related programs.
  • Provided clear and accurate information about eligibility requirements, application processes, and available resources.
  • Assist clients with completing applications and understanding their rights under the Section 8 program.
  • Maintain accurate records of client interactions and follow-up actions in the database.
  • Partnered with housing specialists to address client concerns.
  • Stay updated on changes in Section 8 policies, procedures, and funding availability.
  • Handled sensitive information with confidentiality and professionalism.
  • Offered empathetic support and guidance to clients experiencing housing challenges.

Call Center Representative

Alorica
Miami, FL
12.2023 - 03.2024
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Information Technology Support Specialist

R20 Group
Miami, FL
12.2022 - 06.2023
  • Resolved customer inquiries related to sales and tech via multiple channels
  • Facilitated modifications on the web platform
  • Diagnosed website issues and implemented solutions.
  • Executed pre-shipment troubleshooting on technology products.

Education

Bachelor of Science - Computer And Information Systems

Florida International University
Miami, FL
08-2025

Associate of Science - Computer And Information Systems

Miami Dade College
Miami, FL
08-2021

Some College (No Degree) - Software Development

Neotech Academy
Miami, FL

Skills

  • Remote chat support
  • System Documentation
  • Call Center Operations
  • Customer Service
  • Technical Support
  • Customer Support
  • Spanish Fluency
  • Microsoft 365

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Inbound Call Center Representative

Nan McKay and Associates (NMA)
04.2024 - Current

Call Center Representative

Alorica
12.2023 - 03.2024

Information Technology Support Specialist

R20 Group
12.2022 - 06.2023

Bachelor of Science - Computer And Information Systems

Florida International University

Associate of Science - Computer And Information Systems

Miami Dade College

Some College (No Degree) - Software Development

Neotech Academy

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Nicole Rogers