Nicole Rogers
Miami,FL
Overview
2
2
years of professional experience
Work History
Inbound Call Center Representative
Nan McKay and Associates (NMA)
El Cajon, CA
04.2024 - Current
- Responded to inbound calls from clients inquiring about Section 8 housing assistance and related programs.
- Provided clear and accurate information about eligibility requirements, application processes, and available resources.
- Assist clients with completing applications and understanding their rights under the Section 8 program.
- Maintain accurate records of client interactions and follow-up actions in the database.
- Partnered with housing specialists to address client concerns.
- Stay updated on changes in Section 8 policies, procedures, and funding availability.
- Handled sensitive information with confidentiality and professionalism.
- Offered empathetic support and guidance to clients experiencing housing challenges.
Call Center Representative
Alorica
Miami, FL
12.2023 - 03.2024
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Information Technology Support Specialist
R20 Group
Miami, FL
12.2022 - 06.2023
- Resolved customer inquiries related to sales and tech via multiple channels
- Facilitated modifications on the web platform
- Diagnosed website issues and implemented solutions.
- Executed pre-shipment troubleshooting on technology products.
Education
Bachelor of Science - Computer And Information Systems
Florida International University
Miami, FL08-2025
Associate of Science - Computer And Information Systems
Miami Dade College
Miami, FL08-2021
Some College (No Degree) - Software Development
Neotech Academy
Miami, FLSkills
- Remote chat support
- System Documentation
- Call Center Operations
- Customer Service
- Technical Support
- Customer Support
- Spanish Fluency
- Microsoft 365
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Inbound Call Center Representative
Nan McKay and Associates (NMA)
04.2024 - Current
Call Center Representative
Alorica
12.2023 - 03.2024
Information Technology Support Specialist
R20 Group
12.2022 - 06.2023
Bachelor of Science - Computer And Information Systems
Florida International University
Associate of Science - Computer And Information Systems
Miami Dade College
Some College (No Degree) - Software Development
Neotech Academy