Nicole Roggenbuck

Work History

Operations Manager

Macktown Construction

11.2022 - Current

Interacted well with customers to build connections and nurture relationships.
Analyzed and reported on key performance metrics to senior management.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Supervised operations staff and kept employees compliant with company policies and procedures.
Reported issues to higher management with great detail.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Developed and implemented strategies to maximize customer satisfaction.

Executive Assistant

Erickson Sales, Storage And Rental

Machesney Park, IL

12.2007 - 01.2022

Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Worked with senior management to initiate new projects and assist in various processes.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Wrote reports, executive summaries and newsletters.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Conducted research and analyzed data to provide detailed reports on various business topics.
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Processed and monitored employee claims involving performance issues and harassment.
Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
Maintained human resources regulatory compliance with local, state and federal laws.

Office & Install Manager

Luxury Kitchen & Bath

Loves Park, IL

02.2017 - 11.2022

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated 10+ employee records and productivity and submitted evaluation reports.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coached new hires on company processes while managing employees to achieve maximum production.
Coordinated special projects and managed schedules.
Delivered performance reviews, recommending additional training or advancements.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Controlled finances to lower costs and keep business operating within budget.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Set aggressive targets for employees to drive company success and strengthen motivation.
Updated reports, managed accounts, and generated reports for company database.
Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Developed focused training programs, leadership pipeline and succession plans.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Motivated employees through special events and incentive programs.
Led decision-making and implementation of HR policies, procedures, programs and functions.
Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
Used technologically relevant digital systems to manage payroll and benefits programs. QuickBooks and T-sheets.
Processed employee claims involving performance issues and harassment.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Tracked project costs and other financial metrics to maximize profitability.
Negotiated labor contracts with general contractors and subcontractors.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Worked effectively in fast-paced environments.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Successfully operated heavy equipment such as forklifts.
Cultivated interpersonal skills by building positive relationships with others.
Gained strong leadership skills by managing projects from start to finish.
Learned and adapted quickly to new technology and software applications.
Established team priorities, maintained schedules and monitored performance.

Assistant Store Manager

Lowes Home Improvment

Machesney Park, IL

11.2008 - 12.2014

Implemented business strategies, increasing revenue and effectively targeting new markets.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Managed purchasing, sales, marketing and customer account operations efficiently.
Provided weekly work schedules for 50+ employees to accommodate business demands and vacation requests.
Created and maintained safe and secure work environments for employees.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Analyzed customer feedback and implemented strategies to improve customer experience.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Mitigated business risks by working closely with staff members and assessing performance.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Trained new employees on proper protocols and customer service standards.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reduced operational risks while organizing data to forecast performance trends.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Volunteered to help with special projects of varying degrees of complexity.
Managed and analyzed budgets, P&L, balance sheets and sales reports.
Answered high volume of phone calls and email inquiries.
Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
Directed teams in installation, testing, start-up and system commissioning tasks.
Supervised team of installers and mechanics to complete work on time and to company standards.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Summary

Overview

Work History

Operations Manager

Executive Assistant

Office & Install Manager

Assistant Store Manager

Education

General - Business

Skills

Timeline

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