NICOLE ROMO
Fruita,CO
Summary
Highly accomplished healthcare professional with 10 years of operational experience in practice administration combined with 27 years of billing and coding, surgical scheduling administration seeks to take the next career step with a respected organization that values hard work, talent and demonstrated success in project management and business development. Proven success in increasing retention and improving staff morale through effective communication, employee relations management and team leadership.
Overview
30
30
years of professional experience
Work History
Practice Manager
Grand Valley Primary Care, Community Hospital
01.2003 - Current
- Supervise daily operations for a busy 12 provider primary care practice with 30 employee’s and a 6 practice call center.
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative tasks
- Liaison between providers- staff, hospital administration, and insurance companies
- Creating providers schedules for clinical
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Approves departmental expense reports and purchase order
- Monitors provider and employee productivity
- Develops and monitors departmental budgets
Practice Manager
Flagstaff Neurosurgery
01.2003 - Current
- Still Currently work remotely as Adminstrator
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Hire, train and monitor administrative tasks
- Supervise daily practice operations such as billing, debt collections, accounting and budgeting
- Liaison between providers- staff, hospital administration, and insurance companies
- Creating providers schedules for clinical, surgical and hospital call
- Negotiating contracts with insurance companies and credentialing with medical facilities
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with Physicians to develop business strategies and patient services
Surgical Department Administrator
Flagstaff Medical Center
01.2003 - 2003
- Surgical scheduler for all surgeons in Northern Arizona
- Surgical billing
- Contact and schedule with medical equipment representatives
- Keeping stats of all surgical procedures
Billing
FMC Dialysis
01.2001 - 01.2003
- Billing out for 3 Dialysis facilities
- Collecting and posting payments
- Communicating with insurance companies and facilities to ensure correct billing and collections of payments
Administrative Support
W.L. Gore and Associates, Inc.
01.2000 - 01.2001
- Transcribing clinical projects
- Scheduling meetings and travel accommodations
- Prepare slide presentations, scanning pictures and slides
- Edit technical documents
- Ordering supplies
Billing, Medical Records, Front Office
Northern AZ Dermatology
01.1996 - 01.2000
- Posting of payments, billing of insurance, call insurance companies for payments, refunds and procedure authorizations
- Pulling charts, filling, pathology and chart preparation
- Front office check in/out, scheduling appointments, and answering phones
Education
CCMA - Certified Clinical Medical Assistant
Dallas College
12-2024
Medical Administration -
Pima Medical Institute
Mesa, AZ01-1995
Business
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ01-1993
Skills
● Computer skills (word, excel, power point)
● Certified coder (Neurosurgery, Dermatology)
● Certified Physician Practice Manager (CPPM)
● Certified Clinical Medical Assistant (CCMA)
● Multitask with large projects
Timeline
Practice Manager
Grand Valley Primary Care, Community Hospital
01.2003 - Current
Practice Manager
Flagstaff Neurosurgery
01.2003 - Current
Surgical Department Administrator
Flagstaff Medical Center
01.2003 - 2003
Billing
FMC Dialysis
01.2001 - 01.2003
Administrative Support
W.L. Gore and Associates, Inc.
01.2000 - 01.2001
Billing, Medical Records, Front Office
Northern AZ Dermatology
01.1996 - 01.2000
CCMA - Certified Clinical Medical Assistant
Dallas College
Medical Administration -
Pima Medical Institute
Business
Maricopa Community Colleges, Chandler-Gilbert Community College
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