Nicole Rondez
Elk Grove,USA
Summary
With extensive experience in administrative management and customer service, I have honed my skills in mass mailing coordination, technical support, and payroll assistance. Proficient in Microsoft Office and data entry, I excel in maintaining accurate records and streamlining office operations. My ability to mentor colleagues and effectively communicate complex information enhances team performance and customer satisfaction. I am committed to continuous learning and adapting to new challenges in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Specialist II
County of Sacramento - Dept. of Finance
10.2023 - Current
- Process incoming mail, Business License applications, Fictitious Business Name Statements and returning incorrect payments back to customers with an explanation by phone, email, or letter
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Performed general office duties such as filing, photocopying, faxing, and scanning documents
- Utilized excellent problem-solving skills to resolve complex issues quickly and efficiently
- Diffused customer complaints and concerns to maintain excellent customer relations
- Answered incoming calls promptly and provided necessary assistance or directed callers to appropriate personnel
- Collected and entered data accurately into various computer programs to ensure accuracy of information
- Maintained accurate records of customer information utilizing database system
Field Events Manager
Food In the Hood 916
08.2017 - Current
- Company Overview: Elk Grove, CA
- Maintain high levels of customer service
- Assist with event coordination and promotion
- Train Employees
- Cash handling and distribution of tips to employees
- Elk Grove, CA
Technical Support Advisor
Apple Inc.
01.2020 - 06.2023
- Company Overview: Elk Grove CA
- Provide world class customer service
- Assist with technical support issues and on demand problem solving
- Continue to grow and learn with each new product launch to ensure the best technical support is provided
- Set up customers preferred repair option for problem device
- Mentor co-workers on technical and phones procedures
- Schedule customer appointments
- Multi phone line operation
- Drafted and generated business emails
- Put together and presented during Team Meetings
- Elk Grove CA
Administrative Assistant
Cimarron Office Furniture Services
07.2019 - 10.2019
- Company Overview: Elk Grove CA
- Creating routes for company drivers each day
- Updating inventory in The Database
- Inventory Intake/Outtake
- Filing & copying
- Assisting with Timesheets and Payroll
- Answering a multi phone line
- Assist with receiving/sending out equipment through our warehouse
- Ordering office supplies
- Payroll Deductions
- Elk Grove CA
Recording Clerk
SPL Express, Inc.
05.2012 - 08.2017
- Company Overview: Sacramento, El Dorado & Stockon, CA
- Processed and edited loan documents
- Received and responded to emails and phone calls
- Handled transactional cooperation with title and escrow officers
- Managed, communicated and resolved document issues
- Maintained end of the month deadlines
- Sacramento, CA
Administrative Assistant
GHS Interactive Security
08.2015 - 08.2017
- Company Overview: Sacramento, Folsom & Stockton, CA
- Maintain and update client files
- Answer and respond to incoming customer calls
- Maintain all scheduled appointments
- Problem solve customer issues and malfunctions regarding customer security system
- Compile installation packages for technicians on a daily basis
- Assist with billing and collection calls
- Sacramento, CA
Student Advocate
PROCTORU
11.2014 - 06.2015
- Company Overview: Folsom, CA
- Assisted college students to take midterms and finals
- Performed satisfactory customer service on a daily basis
- Managed and maintained daily business emails
- Completed all student files within a timely manner
- Accepted incoming and outgoing calls related to scheduling students with appointment requests
- Acted as liaison between student and institution to resolve any issues
- Folsom, CA
Recording Clerk
SPL EXPRESS, INC.
04.2012 - 02.2014
- Company Overview: Stockton, CA
- Supervised office personnel and lead trainer
- Processed and edited loan and title documents according to policy
- Batched and recorded all releases for title companies
- Oversaw departmental processing of recordings
- Managed communications with title and escrow officers
- Maintained end of the month deadlines
- Stockton, CA
E-Recording Specialist
LSI TITLE COMPANY
07.2011 - 04.2012
- Company Overview: Mather Field, CA
- Processed and edited loan documents on a nationwide scale
- Managed office correspondence and customer service for front desk
- Coordinated transactions and edited loan documents for processing
- Mather Field, CA
Skills
- Event planning experience
- Project Coordination Abilities
- Time management expertise
- Data analysis proficiency
- Problem-solving capabilities
- Proofreading and Editing Abilities
- Calendar Management Experience
- Records Management Expertise
- Advanced Microsoft Office
- Administrative support expertise
- Customer Service
- Office Administration
Timeline
Office Specialist II
County of Sacramento - Dept. of Finance
10.2023 - Current
Technical Support Advisor
Apple Inc.
01.2020 - 06.2023
Administrative Assistant
Cimarron Office Furniture Services
07.2019 - 10.2019
Field Events Manager
Food In the Hood 916
08.2017 - Current
Administrative Assistant
GHS Interactive Security
08.2015 - 08.2017
Student Advocate
PROCTORU
11.2014 - 06.2015
Recording Clerk
SPL Express, Inc.
05.2012 - 08.2017
Recording Clerk
SPL EXPRESS, INC.
04.2012 - 02.2014
E-Recording Specialist
LSI TITLE COMPANY
07.2011 - 04.2012
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