Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Roning

Nashville,TN

Summary

Experienced Program Delivery Manager with a strong track record overseeing diverse facilities and operational functions in dynamic environments. Demonstrated expertise in process development, multi-unit operations, and spearheading comprehensive food and beverage programs. Adept at fostering strong stakeholder relationships, ensuring regulatory compliance, and implementing operational improvements to enhance stakeholder satisfaction.

Overview

29
29
years of professional experience
1
1
Certification

Work History

PROGRAM MANAGER

JLL @ Amazon
10.2022 - Current
  • Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, team members, and field operations.
  • Oversee operations and implement scalable processes and procedures to support the client's food program, including management of Operations, Business Performance, Guest Experience, and Vendor Relations.
  • Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.
  • Analyze and assess financial statement data to inform planning and decision making.
  • Create and communicate client-facing presentations on findings, business impacts, and recommendations.
  • Document and analyze information and processes to solve critical business issues.
  • Build internal and external business relationships vital to the success of operations.
  • Maintain excellent relationships with customers, guests and client as well as other departments.
  • Roll out new culinary programs in conjunction with marketing and culinary team.
  • Ensures 'inspection ready' state at all times.

Adjunct Faculty Instructor

NASHVILLE STATE COMMUNITY COLLEGE
01.2023 - Current
  • Teach Safety and Sanitation and Nutrition course for Culinary Arts department.

CONTENT WRITER

SELF-EMPLOYED
01.2022 - 10.2024
  • Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Create course content for LMS.

HOSPITALITY EDUCATOR

WILSON COUNTY SCHOOLS
01.2002 - 01.2022
  • Develop the Culinary Program to serve over 350 students annually with expansion to 3 instructors.
  • Communicate and work closely with outside mentors and industry advisory board members to evaluate and assess the needs for the program and facilitate changes as needed.
  • Research trends in the Hospitality industry to use in course curriculum.
  • Work with the TN Dept of Education Consultant to run SkillsUSA Culinary Arts, Commercial Baking, and Restaurant Service contests at the state level 2015-2022.


HEALTH INSPECTOR

METRO NASHVILLE GOVERNMENT
01.2001 - 01.2002
  • Performed routine field inspections of food service establishments.
  • Educated community members about sanitary procedures and techniques to promote community interest and cooperation in environmental sanitation.

OPERATING PARTNER

RYAN'S FAMILY STEAKHOUSE
01.1996 - 01.2001
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Facilitated training and onboarding of new team members weekly, ensuring proper paperwork completion and facilitated leadership of 50-90 team members.
  • Determined appropriate financial goals and administered budgets to control expenses.

Education

BACHELOR OF SCIENCE NUTRITION - Clinical Nutrition

TEXAS A & M UNIVERSITY

Skills

  • Team Development
  • Critical Thinking
  • Event Planning
  • Event Coordination
  • Operations Management
  • Program Development
  • Project Management
  • G-Suite
  • Microsoft Proficient
  • SmartSheet

Certification

  • CPR Certification, 2022-01-01
  • Servsafe Instructor/ Proctor, 2001-01-01 - PRESENT
  • DEIB Ambassador, JLL, 2023-01-01 - 2024-01-01
  • JLL Buddy Program, 2024-01-01

Timeline

Adjunct Faculty Instructor

NASHVILLE STATE COMMUNITY COLLEGE
01.2023 - Current

PROGRAM MANAGER

JLL @ Amazon
10.2022 - Current

CONTENT WRITER

SELF-EMPLOYED
01.2022 - 10.2024

HOSPITALITY EDUCATOR

WILSON COUNTY SCHOOLS
01.2002 - 01.2022

HEALTH INSPECTOR

METRO NASHVILLE GOVERNMENT
01.2001 - 01.2002

OPERATING PARTNER

RYAN'S FAMILY STEAKHOUSE
01.1996 - 01.2001

BACHELOR OF SCIENCE NUTRITION - Clinical Nutrition

TEXAS A & M UNIVERSITY

Similar Profiles

CREATE PROFILE
Nicole Roning