Nicole Rozo
Oceanside,CA
Summary
I excel in fast-paced environments, and have leveraged a strong work ethic and task prioritization at Besta Wan Pizza House to enhance customer satisfaction and streamline operations. I am known for empathetic customer interactions and a solid foundation in the importance of communication. I consistently exceeded service standards, fostering significant customer loyalty and operational efficiency. I look forward to expanding my skill set and working with children in a healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Besta Wan Pizza House
10.2019 - Current
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with regular customers.
- Buss and reset tables to keep dining room and work areas clean.
- Explain menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Kaiser Permanente
10.2019 - 08.2023
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Restaurant Hostess, Busser, Server
Urge Gastropub and Whiskey Bank
03.2017 - 09.2019
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Nursing
California State University San Marcos
San Marcos, CA05.2025
Bachelor of Arts - Human Development: Health Sciences
California State University San Marcos
San Marcos, CA05.2021
Skills
- Task Prioritization
- Strong Work Ethic
- Collaboration
- Motivated
- Empathetic
- CPR & BLS certified
Certification
CPR & BLS Certified
Certified Nursing Assistant: July 2021-July 2022
Timeline
Server
Besta Wan Pizza House
10.2019 - Current
Customer Service Representative
Kaiser Permanente
10.2019 - 08.2023
Restaurant Hostess, Busser, Server
Urge Gastropub and Whiskey Bank
03.2017 - 09.2019
Bachelor of Science - Nursing
California State University San Marcos
Bachelor of Arts - Human Development: Health Sciences
California State University San Marcos
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