NICOLE RUSK-KLINE

• Established accurate claim reserves and re-evaluated exposures and reserves during life of claim.
• Requests police reports for claim investigations.
• Maintained open lines of communication between adjusters, appraisers, claimants, agents, brokers and other stakeholders throughout the entire claim process.
• Works productively in a fast moving work environment to process large volumes of claims.
• Interviews insureds, claimants and witnesses by way of a recorded statement to verify information and obtain additional information about the incident to conduct a proper investigation of the claim.
• Notates claims effectively and efficiently.
• Makes initial contact with insureds and claimants within the company standards.
• Utilizes Epay.
• Review auto policy to determine applicable coverages.
• Reviews all incoming subrogation demands.
• Reviews and submits responses to arbitrations received.
• Sends all proper claims and supports to our subrogation department when appropriate.
• Covers supervisors screen while out of the office.
• Leads branch zones claims conference every two weeks.
• Assisted in several claims status note testings and feedback groups.
• Assist in helping new inside claims representatives and claims facilitators.
• Allow those that want to job shadow sit with me and explain what the position entails.

• Established accurate claim reserves and re-evaluated exposures and reserves during life of claim.
• Requests police reports for claim investigations.
• Maintained open lines of communication between adjusters, appraisers, claimants, agents, brokers and other stakeholders throughout the entire claim process.
• Works productively in a fast moving work environment to process large volumes of claims.
• Interviews insureds, claimants and witnesses by way of a recorded statement to verify information and obtain additional information about the incident to conduct a proper investigation of the claim.
• Notates claims effectively and efficiently.
• Makes initial contact with insureds and claimants within the company standards.
• Utilizes Epay.
• Review auto policy to determine applicable coverages.
• Reviews all incoming subrogation demands.
• Reviews and submits responses to arbitrations received.
• Sends all proper claims and supports to our subrogation department when necessary.

• Works productively in fast-moving work environment to process large volumes of claims.
• Interviews policyholders and claimants to verify information and obtain additional details and conduct proper investigations of claims.
• Notate claims effectively and efficiently.
• Make initial contact with Insureds and Claimants within company standards.
• Utilizes Epay.
• Request police reports.
• Establishes accurate claim reserves and re-evaluates exposures and reserves during life of claim.
• Review Auto policy to determine applicable coverages

Carried out administrative tasks by answering phone calls with general claim questions, distributing mail and scanning documents.

• Helped support work of 20 medical specialists and 3 supervisors
• Set up new “medical only” claims
• Provided First party benefits file copies to attorneys or claimant carriers
• Generated, posted and attached information to claim files.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Prepared insurance claim forms or related documents to be sent out.
• Processed 300 letters each day and mailed out to insureds.
• Assisted material damage department with total loss claims.
• Made calls Lienholder and obtain payoff information and what documentation was needed.
• Follow up calls to either lienholders or insured's, claimant's or attorney's attempting to obtain needed information.
• Assisted in making CAT calls.
• Assisted FNOL file incoming claims.
• I have completed my bronze path for Medical Management and for claims support before they were redone
• I have also completed Ethics 311
• Worked productively in fast-moving work environment to process large volumes of work.