Nicole Rutherford
South Elgin,IL
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively and efficiently. Proactive in identifying and addressing issues, with a consistent focus on optimizing processes and supporting team objectives. Recognized for fostering collaboration and driving results, contributing to overall organizational success. Committed to continuous improvement and delivering high-quality outcomes in every project.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supply Chain Specialist I, Logistics
Northwestern Central DuPage Hospital
Winfield, IL
03.2022 - 01.2025
- Follows standard work and methodologies around inventory, receiving, equipment, linen and mail.
- Reports any issues or special situations to leadership.
- Utilizes standard processes within Epic, CIMS and Peoplesoft to maintain integrity.
- Utilizes problem solving skills to resolve non-complex situations involving technology, customers, staff, and other supply chain management personnel; consults with manager for guidance as needed.
- Performs daily activity to ensure compliance with policies and procedures.
- Assists level one manager with special projects as required.
- Ensures support of MDI and daily huddles.
- Maintains local data integrity in Peoplesoft and CIMS.
- Maintains the ability to respond quickly under pressure when problems arise.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Maintained optimal inventory levels to meet operational requirements.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Sterilization Technician
Northwestern Central DuPage Hospital
Winfield, IL
01.2021 - 03.2022
- Disassembles, cleans, assembles, sterilizes, stores procedure trays, instruments, equipment/supplies according to prescribed procedures and follows established infection control practices.
- Completes requests to dispense supplies directly to the Operating Rooms and maintains department supply inventory.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries.
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
Sterling, IL
08.2019 - 01.2021
- Manage and maintain dialysis machines from any disinfection.
- Collect and record vital signs of pre and post dialysis.
- Inquire patients regarding their general health and response to previous dialysis treatment.
- Provide complete dialysis treatment on all assigned patients.
- Maintain Life Support system and initiate AED operation during emergency.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
Owner/Operator
Fancy Farmhouse Boutique & DIY Studio
Dixon, IL
01.2016 - 12.2019
- Oversaw all aspects of the boutique operations from planning and purchasing.
- Managed inventory control of all merchandise.
- Set up the in-store displays and managed employees. This included payroll operations, scheduling and enforcing policies.
- Started The 815 Market movement which created and hosted events for all businesses in downtown Dixon. These events generated sales, foot traffic and fun times for attendees.
- Researched new and current trends that could help the business in succeeding and to offer customer satisfaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Phlebotomist II
KSB Hospital
Dixon, IL
02.2013 - 11.2017
- Worked in a clinic and a hospital setting
- Collected blood samples via venipuncture and skin puncture, ensuring patient is comfortable to reduce anxiety
- Applied proper techniques when drawing, handling and preparing specimen samples to minimize cross-contamination and help guarantee quality laboratory results
- Verified and updated patient information prior to collecting samples
- Prepared, labeled and packaged samples prior to shipping; verified requisition forms were completed accurately and legibly
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
Education
Certificate - Phlebotomy
Sauk Valley Community College
Dixon, IL12.2012
High school or equivalent - undefined
Amboy High School
Amboy, IL05.2012
Skills
- Medical Terminology
- Medical Records
- Critical Care Experience
- Infection Control Training
- Medical Office Experience
- Infant Care
- Teamwork
- Emergency Medical Services
- Caregiving
- Venipuncture
- ICU Experience
- Triage
- Management
- Customer Service
- Epic
- Computer skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Safety procedures
- Team management
- Decision-making
- Adaptability and flexibility
- Excellent communication
- Multitasking
- Problem-solving abilities
- Time management
- Inventory analysis
- Transportation planning
- Negotiating
- Strategic sourcing
- Supply and demand requirements
- Purchasing oversight
- Shipment consolidations planning
- Purchasing supplies
- Safety protocol
- Warehouse management
- Materials management
- Demand forecasting
- Operations management
- Reviewing performance
Accomplishments
- Supervised team of 10 staff members.
- Safely operated electric pallet jack on receiving dock.
- Received multiple notable moments for teamwork, organization, communication, projects, etc.
Certification
- CPR Certification
- Certified Phlebotomy Technician
- Certificate of Completion - 2024 Physician Coding for CPC Preparation (SMC Academy)
Languages
English
Native or Bilingual
Awards
Given a Patient Satisfaction three separate times for work ethic, individual patient experience and overall, my character.
Recieved a notable moment for being efficient in locating and putting away inventory during a time a water pipe burst in the OR.
Timeline
Supply Chain Specialist I, Logistics
Northwestern Central DuPage Hospital
03.2022 - 01.2025
Sterilization Technician
Northwestern Central DuPage Hospital
01.2021 - 03.2022
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
08.2019 - 01.2021
Owner/Operator
Fancy Farmhouse Boutique & DIY Studio
01.2016 - 12.2019
Phlebotomist II
KSB Hospital
02.2013 - 11.2017
High school or equivalent - undefined
Amboy High School
Certificate - Phlebotomy
Sauk Valley Community College