Nicole Ruvolo
Hudson,OH
Summary
Detail-focused hospitality professional equipped to excel in high-pressure banquet and fine dining environments. Proven ability to deliver outstanding guest experiences, support team success, and adapt fluidly to changing service demands. Recognized for strong communication skills, meticulous attention to detail, and collaborative approach that enhances service quality and team efficiency.
Overview
19
19
years of professional experience
Work History
Banquet and Fine Dining Server
Sapphire Creek Winery & Gardens
Chagrin Falls, OH
01.2024 - 06.2025
- Provided exceptional customer service to enhance guest experiences during events.
- Assisted in setting up and breaking down banquet spaces efficiently.
- Maintained knowledge of menu items to provide accurate recommendations.
- Employee of the Month (May 2025): Awarded for maintaining the highest guest satisfaction ratings and exhibiting an exceptional commitment to the restaurants success.
Server
Burntwood Tavern
Cuyahoga Falls, OH
11.2022 - 01.2024
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Assisted in training new servers on menu offerings and service standards.
Sr. Specialist, Communications
T-Mobile
Bellevue, WA, USA
01.2014 - 01.2020
- Headed communication initiatives for Human Resources, managing and writing all content for the SharePoint, and orchestrating weekly calls broadcast throughout the entire industry
- Collaborated on initiatives, designed PowerPoint presentations, and wrote compelling copy - informative, narrative, and calls-to-action - to marketed to the department
- Assisted individuals with talking points for maximum engagement, and wrote the script for the featured Vice President hosting the call
- T-Mobile-Bellevue, WA
Customer Care Coach - Messaging
T-Mobile
- Managed a team of frontline employees, while simultaneously partnering with the department at large and business support teams to collaborate on strategy and tactics, and aid in successfully conquering change management in an emerging line of business
- Supported multiple partner sites in business development during their initial introduction to the new department
- Shared my expertise in writing and demonstratable success in customer-communication tactics, to help facilitate clear, concise interactions and customer retention
Team Lead & Training Coordinator
Winston Brands, INC.
Wichita, KS, USA
01.2006 - 01.2013
- Assisted in managing a team of retail call center employees, with a focus on customer resolution and sales, while simultaneously supporting our training department with new employee practicum and ongoing development
- Collaborated with teams to produce and analyze data in efforts to strategically identify business objectives and trends
- Employed communication expertise to propose and develop new content to supplement training initiatives, ensuring accuracy in resources, improved readability, and ease of use
Education
Bachelor of Arts - Communication
Wichita State University
Wichita, Kansas05.2011
Timeline
Banquet and Fine Dining Server
Sapphire Creek Winery & Gardens
01.2024 - 06.2025
Server
Burntwood Tavern
11.2022 - 01.2024
Sr. Specialist, Communications
T-Mobile
01.2014 - 01.2020
Team Lead & Training Coordinator
Winston Brands, INC.
01.2006 - 01.2013
Customer Care Coach - Messaging
T-Mobile
Bachelor of Arts - Communication
Wichita State University