Nicole Ryan
The Bronx,NY
Summary
Dynamic Bar and Restaurant Manager with a proven track record at Stone Creek, excelling in guest satisfaction and staff management. Expert in inventory control and employee training, I successfully implemented promotional strategies that boosted customer engagement and sales. Passionate about fostering teamwork and maintaining high sanitation standards in fast-paced environments.
Overview
2016
2016
years of professional experience
Work History
Bar and Restaurant Manager
Stone Creek
2021 - 2024
- Managed daily bar operations, ensuring exceptional customer service and adherence to health regulations.
- Supervised staff training programs, enhancing team performance and service quality.
- Implemented inventory management systems, optimizing supply levels and reducing waste.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Coordinated schedules and staffing needs, maintaining operational efficiency during peak hours.
- Cultivated a positive work environment, fostering teamwork and employee retention initiatives.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
Bar and Restaurant Manager
Madden's Pub
05.2012 - 04.2015
- Enforced safety protocols, mitigating risks and ensuring compliance with industry standards.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
School Bus Driver
Exec-u-van
01.2008 - 06.2012
- Ensured student safety during transportation by adhering to traffic laws and school policies.
- Conducted regular vehicle inspections to maintain compliance with safety standards and regulations.
- Communicated effectively with parents and school officials regarding schedules and any issues.
- Managed emergency situations calmly, ensuring student safety and quick resolution of incidents.
- Maintained accurate records of daily routes, passenger counts, and vehicle maintenance logs.
- Implemented efficient route planning to optimize travel times while ensuring timely arrivals at schools.
- Collaborated with school staff to coordinate special event transportation needs for students.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Education
No Degree - Medical Billing And Coding
DeVry University
New York, NYSkills
- Guest satisfaction
- POS systems proficiency
- Sanitation standards
- Employee training
- Food safety compliance
- Beverage making
- Staff management
- Scheduling coordination
- Cocktail creation
- Menu development
- Performance evaluations
- Allergy awareness
- Social media promotion
- Cost control
- Table management
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Customer engagement
- Adaptable
- Team management
- Customer loyalty
- Food service background
Languages
Spanish
Limited Working
Timeline
Bar and Restaurant Manager
Madden's Pub
05.2012 - 04.2015
School Bus Driver
Exec-u-van
01.2008 - 06.2012
Bar and Restaurant Manager
Stone Creek
2021 - 2024
No Degree - Medical Billing And Coding
DeVry University