Nicole Sandberg
Carmel,IN
Summary
Strong leader and analytical problem-solver with talents for leading and motivating, as well as excellent customer and relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Adept at marrying relationship between Social Services and Operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Director of Social Services
Castle Healthcare
02.2024 - 07.2024
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Supported nine communities in Social Service and related regulatory needs
- Developed Social Service policies and procedures
Director of Resident Engagement
Cardon & Associates
04.2021 - 01.2024
- Supported 20 communities from a regional level with 6 direct reports.
- Developed policies and procedures to meet regulatory guidelines encompassing Social Services, Life Enrichment and Memory Care.
- Turnover rate lowered from 75% to 10% of supported departments.
- Focus on Behavioral Health and clinically complex discharges.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships; increasing census from non-traditional and secondary sources.
MDS Transitions Specialist
Cardon & Associates
02.2020 - 04.2021
- New position developed to address high risk discharges and MDS accuracy.
- Provided sole Social Services coverage for 20 communities during Covid-19 Pandemic including needed assessment.
- Successfully evaluated daily community needs and allocated resources as needed.
Post-Acute Case Manager
Community Health Network
09.2016 - 02.2020
- Collaborated as part of an interdisciplinary team of providers to provide Continuity of Care to Community Health Network patients.
- Supported a rotating caseload of 4-6 SNFs focusing on lower cost for higher quality care.
- Managed active caseload while developing relationships with Post-Acute providers.
- Possessed awareness of illness's social ramifications, implementing customized recovery plans to improve patient situation.
Social Services Director
Cardon & Associates
09.2011 - 09.2016
- Social Services Director of of 130+ bed CCRC including Assisted Living, Memory Care and 40 bed skilled rehab unit.
- Maintained low antipsychotic rates.
Education
Bachelor of Social Work - Geriatrics
05.2010
- Dean's List
- Minor in psychology
Skills
- Meetings and Provider Presentations
- Return on Investment Related to Social Services
- Comprehensive Assessments Including MDS
- Establishing Provider Relationships
- Client & Provider Relationships
- Performance Reporting
- Unnecessary Drug Reduction
- Regulatory Compliance
- Computer Efficiency Including Microsoft Office
- MatrixCare, Point Click Care and Epic Care efficient
Certification
BSW
QIDP
CDP
Timeline
Regional Director of Social Services - Castle Healthcare
02.2024 - 07.2024
Director of Resident Engagement - Cardon & Associates
04.2021 - 01.2024
MDS Transitions Specialist - Cardon & Associates
02.2020 - 04.2021
Post-Acute Case Manager - Community Health Network
09.2016 - 02.2020
Social Services Director - Cardon & Associates
09.2011 - 09.2016
Ball State University - Bachelor of Social Work, Geriatrics
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