Nicole Sanderson
Denver,CO
Summary
Experienced virtual receptionist with a strong focus on customer support, conflict resolution, and organizational skills. Proven ability to coordinate virtual meetings and deliver exceptional service in dynamic environments.
Overview
21
21
years of professional experience
Work History
Administrative Senior Virtual Receptionist
Robinson & Henry Law Firm
Denver, CO
12.2023 - Current
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed phone calls and routed inquiries to appropriate departments.
- Scheduled appointments and maintained calendars for multiple professionals.
- Provided customer support through email and chat platforms.
- Coordinated virtual meetings, ensuring all participants had necessary access.
- Utilized scheduling software to optimize appointment bookings and availability.
Delivery Driver
Amazon DSP
Denver, CO
05.2019 - 12.2023
- Delivered packages to customers following designated routes and schedules.
- Operated delivery vans while adhering to safety regulations and traffic laws.
- Communicated with dispatch to confirm delivery details and address any issues.
- Inspected vehicle for maintenance needs and reported any mechanical concerns.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Warehouse Packer
Amazon
Thornton, Colorado
05.2018 - 04.2019
- Packaged customer orders accurately and efficiently for shipment.
- Operated machinery to assist in packaging and labeling processes.
- Maintained cleanliness and organization of packing workspace.
- Collaborated with team members to streamline packing workflows.
- Inspected products for quality before packing and shipping.
- Managed inventory by restocking packing supplies as needed.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Customer Service Representative
Load To Ride Trucking
Denver, Colorado
02.2017 - 05.2018
- Provided prompt support to customers regarding shipping and delivery inquiries.
- Collaborated with drivers to ensure timely deliveries and address customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Hospital Operator
St Anthony Hospital
Lakewood, CO
01.2015 - 11.2017
- Managed incoming calls and directed them to appropriate departments.
- Provided information to patients and families regarding hospital services.
- Maintained accurate records of calls and patient inquiries for reference.
- Handled emergency situations by following established protocols efficiently.
- Trained new operators on communication systems and hospital procedures.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Performed daily administrative tasks such as filing paperwork and creating reports.
- Processed requests for medical records releases of information.
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Operated telephone switchboards and systems to advance and complete connections.
- Answered incoming calls, answered questions, and provided information regarding hospital services.
General Merchandiser
King Soopers
Lakewood, Colorado
11.2007 - 10.2015
- Managed inventory levels and restocked shelves to ensure product availability.
- Organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new employees on store policies and merchandising techniques.
- Implemented promotional displays to highlight seasonal items and discounts.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Stamped price tags on merchandise, referring to official price lists.
- Operated half (Mule)forklift and pallet jack to transport heavy loads.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Technical Support Representative
Sykes Interprice
Sterling, Colorado
10.2005 - 01.2007
- Assisted customers with technical inquiries and troubleshooting processes.
- Resolved complex issues using company-specific software and tools.
- Documented customer interactions in the support ticketing system accurately.
- Provided training to new staff on best practices for customer assistance.
- Escalated unresolved issues to higher-level technical teams as needed.
- Assisted customers with various types of technical issues via email and telephone.
- Resolved escalated customer service issues in a timely manner.
- Managed the configuration and setup of customer accounts and systems.
- Performed routine maintenance and software updates on support tools and customer systems.
- Updated customer information and account status in the database following each interaction.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Education
GED -
Northeastern Jr College
Sterling, CO12-2005
Skills
- Customer support
- Virtual meeting coordination
- Tier 1 Technical troubleshooting
- Organizational skills
- Customer service
- Time management
- Conflict resolution
- Training and development
- Call routing
- Empathy and patience
Timeline
Administrative Senior Virtual Receptionist
Robinson & Henry Law Firm
12.2023 - Current
Delivery Driver
Amazon DSP
05.2019 - 12.2023
Warehouse Packer
Amazon
05.2018 - 04.2019
Customer Service Representative
Load To Ride Trucking
02.2017 - 05.2018
Hospital Operator
St Anthony Hospital
01.2015 - 11.2017
General Merchandiser
King Soopers
11.2007 - 10.2015
Technical Support Representative
Sykes Interprice
10.2005 - 01.2007
GED -
Northeastern Jr College