Charlene Gachoya
Summary
Results-driven Talent Operations Specialist skilled in supporting cross-functional teams and managing high-volume administrative workflows. Expertise includes coordinating employee-facing programs and delivering responsive stakeholder support. Focused on enhancing employee experiences through efficient operations and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Administrative Assistant / Virtual Meeting Experience Associate
BOSTON CONSULTING GROUP
12.2021 - Current
- Conducted compliance reviews and risk assessments for virtual events, ensuring alignment with organizational standards and mitigating potential risks, resulting in 38% improvement in event security.
- Coordinated project workflows across cross-functional teams, ensuring organization and timely delivery of multiple concurrent initiatives.
- Delivered on-time, under-budget projects by resolving complex issues for senior leadership, enhancing overall project success.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
- Analyzed customer feedback data to pinpoint areas for improvement in product and service offerings, informing strategic enhancements.
- Coordinated complex scheduling, communications, and administrative support for senior leadership while managing competing priorities and maintaining confidentiality.
- Served as a primary point of contact for internal stakeholders and resolved operational inquiries in a timely and professional manner.
Women@BCG LinkedIn Content Manager
BOSTON CONSULTING GROUP
11.2022 - 04.2023
- Coordinated digital content production for BCG’s global Women@ Employee Resource Group, enhancing alignment of messaging with brand and inclusion initiatives.
- Collaborated with ERG leaders and marketing teams to plan and execute campaigns, ensuring timely and consistent delivery of creative assets.
- Analyzed campaign performance using Tableau dashboards, generating reports that shaped content strategy and drove engagement improvements.
- Supported content planning and briefing processes to ensure creative work aligned with program goals and audience insights.
Education
BA - International Affairs
Kennesaw State University
01-2021
Skills
- Workflow Tracking Systems
- Employee Support
- Attention to Detail
- Cross-Functional Collaboration
- Documentation Management
- Stakeholder Communication
- Confidential Information Handling
- Process Improvement
- Organizational Support
- Highly Organized
- Active Listening
- Time Management
- Problem Solving
- Human Resources Information Systems
- Program Administration
- Operational Efficiency
- Customer Service
- Case Management
International Outreach
Madrid, Spain, 06/01/19, Advanced Spanish, Cross-cultural engagement, Team debriefs & planning
Volunteer
- Books for Africa, May 2023 - present
Affiliations
Copywriter & Brand Strategist, May 2022 - December 2023
Timeline
Women@BCG LinkedIn Content Manager
BOSTON CONSULTING GROUP
11.2022 - 04.2023
Senior Administrative Assistant / Virtual Meeting Experience Associate
BOSTON CONSULTING GROUP
12.2021 - Current
BA - International Affairs
Kennesaw State University