WHITNEY MITCHELL
Louisville,KY
Summary
Detail-oriented operations and client relationship professional with experience managing fast-moving client workflows, internal systems, documentation, scheduling, vendor communication, and deadline-sensitive deliverables. Background includes 6+ years supporting a high-volume real estate team as Director of Operations, independent business ownership, and 12 years of U.S. Army service in logistics and production control. Known for calm problem-solving, strong follow-through, organized records management, and clear communication with clients, partners, vendors, and internal teams. Seeking to bring a compliance-minded operations background into retirement plan relationship management and client service.
Overview
21
21
years of professional experience
Work History
Owner / Administrative & Branding Support
WM Workshop / Self-Employed
Louisville, KY
06.2024 - Current
- Manage remote administrative support, client communication, business organization systems, branding projects, and project workflows for small business owners and real estate professionals.
- Serve as the main point of contact for clients, answering questions, tracking requests, resolving issues, and keeping projects moving from intake through final delivery.
- Coordinate multiple client projects at once while maintaining deadlines, accuracy, documentation, and clear communication.
- Create and organize client files, templates, marketing assets, shared folders, calendars, documents, and task workflows to keep business operations organized and easy to manage.
- Track project details, deliverables, revisions, due dates, and client preferences to reduce missed steps and improve follow-through.
- Identify gaps in client processes and create practical systems that improve clarity, accountability, and day-to-day workflow.
- Maintain professional communication with clients, vendors, and business partners through email, messaging, shared documents, and remote collaboration tools.
Photographer / Client Experience Coordinator
Whitney Paige Photography
Louisville, KY
01.2013 - Current
- Coordinate client scheduling, booking communication, payment reminders, session details, timelines, and gallery delivery.
- Manage multiple client timelines while ensuring each project is completed accurately, professionally, and on time.
- Provide clear instructions and support before, during, and after sessions to improve client comfort and overall experience.
- Organize client files, image galleries, delivery links, follow-up communication, and service details for efficient workflow.
- Resolve client questions or concerns with professionalism, patience, and attention to detail.
- Maintain strong customer service standards while independently managing business operations, client communication, and delivery expectations.
Director of Operations
Natalie Bajandas, Inc. / Keller Williams Realty Louisville
Louisville, KY
04.2018 - 06.2024
- Oversaw daily operations for a fast-paced real estate team, supporting agents, clients, vendors, leadership, and transaction-related workflows.
- Served as a central operations contact for agents, clients, lenders, title companies, photographers, contractors, and outside partners to keep time-sensitive work moving.
- Managed schedules, client updates, documents, marketing tasks, deadlines, internal systems, and follow-up items across multiple active files.
- Coordinated communication between internal team members and external partners, helping reduce delays and improve the client experience.
- Maintained organized digital records, client files, team resources, marketing materials, operational documents, and workflow systems.
- Supported leadership with reporting, agent tracking, production updates, client service follow-up, and operational planning.
- Created and maintained repeatable systems, checklists, communication processes, and training materials to improve consistency across the team.
- Trained and supported administrative team members, including workflow review, task delegation, quality checks, and process guidance.
- Reviewed marketing, client-facing materials, records, and internal documentation for accuracy, completion, and professionalism.
- Helped manage vendor communication, billing questions, contract service deadlines, recurring expenses, and operational resources.
Automated Logistics Specialist & Production Controller | E-5
United States Army / Army National Guard
03.2005 - 03.2017
- Built a strong foundation in logistics, accountability, communication, time management, and mission-focused execution.
- Supported structured operations where accurate records, follow-through, and team coordination were essential to readiness.
- Coordinated responsibilities under pressure while following procedures, meeting expectations, and adapting to changing priorities.
- Applied production control principles related to workflow scheduling, work order tracking, supply coordination, equipment readiness, and operational support.
- Communicated with team members and leadership to keep tasks moving, address issues, and support mission objectives.
- Developed leadership, discipline, reliability, and problem-solving skills in a high-responsibility environment.
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KYSkills
- Client Relationship Management
- Book-of-Business Support
- Deadline & Deliverable Tracking
- Client Records & Documentation
- Workflow Coordination
- Issue Resolution
- Internal Systems Management
- Cross-Functional Communication
- Advisor, Vendor & Partner Coordination
- Onboarding Support
- Training & Team Support
- Billing & Receivables Coordination
- Data Accuracy
- Remote Collaboration
- Process Improvement
- Calendar & Task Management
- Military Logistics
- Compliance-Focused Administration
- Google Workspace
- Microsoft Office
- CRM / Database Management
- KW Command
- Trello
- Slack
- RingCentral
- Canva
- Email & Calendar Systems
- Shared Drive Organization
- Workflow Tracking Systems
- Digital File Management
- Remote Collaboration Tools
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Bidding processes
- Contract management
- Sales management
- Cost reduction
- Budget development
- Talent development
ADDITIONAL KEYWORDS
- Client Services
- Relationship Management
- Retirement Plan Administration Support
- Compliance Deadlines
- Annual Deliverables
- Client Records
- Advisor Communication
- Auditor Communication
- Billing Coordination
- Receivables Support
- Onboarding
- Plan Transitions
- Workflow Systems
- Cross-Functional Coordination
- Training Support
- Operations Management
- Issue Resolution
Timeline
Owner / Administrative & Branding Support
WM Workshop / Self-Employed
06.2024 - Current
Director of Operations
Natalie Bajandas, Inc. / Keller Williams Realty Louisville
04.2018 - 06.2024
Photographer / Client Experience Coordinator
Whitney Paige Photography
01.2013 - Current
Automated Logistics Specialist & Production Controller | E-5
United States Army / Army National Guard
03.2005 - 03.2017
High School Diploma -
Fern Creek Traditional High School