Nicole Santacruz
Gresham
Summary
Motivated cybersecurity student pursuing an Associate of Applied Science in Computer Information Systems at Mt. Hood Community College (expected Spring 2027). Hands-on experience with networking, Linux administration, Windows administration, Python, Cisco Packet Tracer, and Wireshark through coursework and technical projects. Experienced handling sensitive government information with accuracy and integrity. Strong analytical, problem-solving, and communication skills with a demonstrated ability to quickly learn new technologies and contribute to cyber defense missions.
Overview
4
4
years of professional experience
Work History
Records Technician
Multnomah County Sheriff’s Office
03.2025 - 12.2025
- Managed confidential law enforcement records, ensuring compliance with security and privacy requirements to protect sensitive information.
- Verified and processed sensitive legal documentation with a high degree of accuracy.
- Coordinated resolution of documentation issues among courts, law enforcement personnel, and the public, enhancing communication and efficiency.
- Prioritized and processed multiple time-sensitive requests, adhering to established procedures to uphold data integrity and support operational needs.
- 40 hours/week
Amazon Associate
Amazon Fulfillment Center
12.2021 - 12.2024
- Processed customer orders with precision, ensuring timely delivery in a fast-paced environment.
- Tracked inventory using handheld scanners and computer systems, maintaining accurate records to support operational efficiency.
- Collaborated with team members to achieve productivity, quality, and safety goals, contributing to overall team success.
- 40 hours/week
Education
Associate of Applied Science - Computer Information Systems
Mt. Hood Community College
26000 SE Stark St 06-2027
Skills
- Operating Systems: Windows, Linux
- Networking: TCP/IP, Cisco Packet Tracer, Network Troubleshooting
- Cybersecurity: Wireshark, Security Fundamentals, Disaster Recovery Planning
- Programming: Python
- Software: Microsoft Office, Google Workspace
- Document scanning
- Records management
- Electronic filing systems
- Data entry
Relevant Coursework
- Networking
- Linux Administration
- Windows Administration
- Python Programming
- Cybersecurity
- Information Systems
- Disaster Recovery Planning
Timeline
Records Technician
Multnomah County Sheriff’s Office
03.2025 - 12.2025
Amazon Associate
Amazon Fulfillment Center
12.2021 - 12.2024
Associate of Applied Science - Computer Information Systems
Mt. Hood Community College