Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicole Santiago

Waterbury

Summary

Experienced professional team lead, medical assistant, and front-end supervisor with a proven track record of 13 years in the field. Seeking new employment opportunities to leverage skills and expertise. Adept at quickly adapting to challenging environments and eager to continue learning and teaching. Possessing valuable ability to work from home, well-equipped to excel in a remote or hybrid work setting.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant

Pro Health Optum
04.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Patient Access Registrar

Charlotte Hungerford Hospital
08.2024 - 06.2025
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Expedited emergency room admissions through rapid yet thorough collection of critical information.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Assistant

Alliance Medical Group
08.2022 - 04.2025
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat.
  • Experience in Family Medicine.
  • Prepare and administer medication as directed by physicians.
  • Authorize drug refills as per physician's request.
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT.
  • Explain treatments procedures, medications, diets, or physician's instructions to patients.
  • Coordinate with medical offices to obtain medical clearances.
  • Train oncoming staff, set schedules and break times.
  • Coordinate appointments.
  • Answer and direct calls accordingly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Assistant II/ Surgical Coordinator

Mt. Sinai Medical Center
01.2021 - 07.2022
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records.
  • Experience in Neurosurgery.
  • Knowledge of EHR, TCMS, Epic, All Scripts.
  • Verify Insurance and demographics.
  • Explain treatments procedures, medications, diets, or physician's instructions to patients.
  • Work independently with minimal supervision to coordinate outpatient surgical appointments.
  • Meet with patients via telephone or in person to coordinate medical clearance appointments.
  • Coordinate with medical offices to obtain medical clearances.
  • Ability to work from home as a medical surgical coordinator.
  • Train oncoming staff, set schedules and break times.
  • Coordinate appointments.
  • Answer and direct calls accordingly.
  • Experience working from home, coordinating appointments, physician's schedules and routing calls.

Covid Monitor

Netflix
11.2020 - 12.2020
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • 4 Week contract assignment.

Medical Assistant

MiDoctor Urgent Care
09.2019 - 09.2020
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat.
  • Experience in Urgent Care setting.
  • Collect blood tissue via venipuncture, collect other laboratory specimens and prepare them for testing.
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT.
  • Knowledge of EHR, TCMS, Epic, All Scripts.
  • Verify Insurance and demographics.
  • Collect co-pays and balances.
  • Explain treatments procedures, medications, diets, or physician's instructions to patients.
  • Train oncoming staff, set schedules and break times.
  • Coordinate appointments.
  • Answer and direct calls accordingly.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Team Lead Medical Assistant

Medalliance Medical Health Services
03.2015 - 01.2020
  • Interview and record patient's medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient's examinations, ensure rooms are sterilized and neat.
  • Experience in Family Medicine Infectious disease, Dermatology, Pain Management, Orthopedics, Pediatrics, Neurosurgery.
  • Prepare and administer medication as directed by physicians.
  • Collect blood tissue via venipuncture, collect other laboratory specimens and prepare them for testing.
  • Authorize drug refills as per physician's request.
  • Perform EKG, Hearing test, Vision Test, Drug testing, Laser treatment and PFT.
  • Knowledge of preparing vaccines and C.I.R.
  • Knowledge of EHR, TCMS, Epic, All Scripts.
  • Verify Insurance and demographics.
  • Collect co-pays and balances.
  • Explain treatments procedures, medications, diets, or physician's instructions to patients.
  • Work independently with minimal supervision to coordinate outpatient surgical appointments.
  • Meet with patients via telephone or in person to coordinate medical clearance appointments.
  • Coordinate with medical offices to obtain medical clearances.
  • Ability to work from home as a medical surgical coordinator.
  • Train oncoming staff, set schedules and break times.
  • Coordinate appointments.
  • Answer and direct calls accordingly.
  • Experience working from home, coordinating appointments, physician's schedules and routing calls.

Medical Assistant

We Care Health & Medical Services
08.2012 - 03.2014
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Front End Supervisor

Kmart
11.2011 - 09.2018
  • Supervising and overseeing cashiers and front desk staff.
  • Train oncoming cashiers and staff.
  • Monitoring sales.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Solving crises.
  • Delegated job duties to employees.
  • Maintaining the safety and cleanliness of the front desk.
  • Assisted customers with store and product complaints.
  • Maintaining the cash flow of my safe and floor.
  • Recommend or execute personnel actions, such as hirings, evaluations, and promotions.
  • Delegated work schedules and lunch schedules.

Education

Nursing -

Naugatuck Valley Communit
05.2025

Medical Assistant - undefined

Sanford Brown
08.2012

Skills

  • Leadership
  • Time management
  • Customer service
  • Bilingual
  • Computer literacy
  • Ability to work independently
  • HIPAA Compliance
  • Patient-focused care
  • Medical office administration
  • Phlebotomy

Certification

  • CMA - Certified Medical Assistant
  • CPR / BLS

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Pro Health Optum
04.2025 - Current

Patient Access Registrar

Charlotte Hungerford Hospital
08.2024 - 06.2025

Medical Assistant

Alliance Medical Group
08.2022 - 04.2025

Medical Assistant II/ Surgical Coordinator

Mt. Sinai Medical Center
01.2021 - 07.2022

Covid Monitor

Netflix
11.2020 - 12.2020

Medical Assistant

MiDoctor Urgent Care
09.2019 - 09.2020

Team Lead Medical Assistant

Medalliance Medical Health Services
03.2015 - 01.2020

Medical Assistant

We Care Health & Medical Services
08.2012 - 03.2014

Front End Supervisor

Kmart
11.2011 - 09.2018

Medical Assistant - undefined

Sanford Brown

Nursing -

Naugatuck Valley Communit

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