NICOLE SCHERMERHORN
Abington Jefferson Occupational Health
Glenside,PA
20
years of professional experience
Healthcare Professional with over 15 years of experience in healthcare and administrative support, delivering effective medical assisting, clinical care, and practice management. Improved office operations through strong collaboration with patients, healthcare providers, and multidisciplinary teams, while maintaining organized records and ensuring compliance with patient protections.
Work History
Occupational Medical Assistant
4 Years 9 Months- Coordinate and support employee health services, including pre-employment screenings, annual health requirements, immunizations, TB testing, and occupational health evaluations.
- Tracked employee immunizations, testing, health clearances, and annual requirements to ensure compliance and support employee health initiatives.
- Maintain confidential employee health records and ensure accurate documentation in accordance with organizational and regulatory requirements.
- Assisted with employee exposures to communicable diseases, workplace injuries, and other occupational health concerns by following established protocols to promote workplace safety.
- Communicate with employees, managers, Human Resources, Infection Prevention, and healthcare providers regarding employee health requirements, medical restrictions, and return-to-work documentation.
- Assist with workers' compensation cases, workplace injuries, medical restrictions, and return-to-work processes.
- Provided education and administrative support on occupational health requirements and procedures to enhance employee understanding and adherence.
Medical Assistant / Administrative Support
4 Years 9 Months- Delivered comprehensive clinical and administrative support in high-volume dermatology practice, enhancing patient experience.
- Coordinated patient scheduling, medical records, insurance authorizations, prescriptions, and follow-up care.
- Coordinated patient scheduling, managed medical records, processed insurance authorizations, and facilitated prescriptions and follow-up care, ensuring seamless patient flow.
- Provided clinical and administrative support in a busy dermatology practice.
Practice Manager / Medical Assistant
2 Years 7 Months- Oversaw daily clinical and administrative operations, ensuring efficient practice functionality.
- Coordinated scheduling, optimized patient flow, and managed medical records, billing, insurance matters, and office administration.
- Provided direct medical assisting support, including patient intake, vital signs, and clinical procedures.
- Facilitated communication among patients, providers, insurance companies, and other healthcare organizations to enhance service delivery.
- Assisted with staff coordination, payroll-related responsibilities, and overall practice workflow.
Medical Assistant
11 Months- Performed patient intake and vital signs and assisted with EKGs and cardiac monitoring.
- Conducted patient intake, recorded vital signs, and assisted with EKGs and cardiac monitoring to support efficient patient flow.
- Prepared patients and examination rooms for provider visits and procedures, ensuring readiness for optimal patient care.
- Managed medical records, coordinated test results, processed prescriptions, scheduled appointments, and provided patient education to enhance patient experience.
Medical Assistant Extern
1 Month- Completed hands-on medical assistant externship training, gaining practical experience in patient care and clinical procedures.
- Assisted with patient intake and preparation, ensuring accurate documentation and efficient clinical procedures.
- Supported providers and staff with patient care and administrative tasks, enhancing overall clinic operations.
Customer Service Representative
5 Months- Delivered customer service by addressing member inquiries about healthcare benefits. while handling confidential member information.
- Supported health plan members by addressing inquiries about healthcare benefits and services, ensuring clarity and understanding.
- Documented member interactions and facilitated resolution of healthcare-related inquiries, enhancing member satisfaction.
Education
Medical Assistant Training
Skills
Employee & Occupational Health
Pre-Employment Screening
Employee Health Clearances
Immunizations
TB Testing
Workplace Exposures
Workers' Compensation
Return-to-work support
Medical Records
EHR/EMR
HIPAA & Confidentiality
Regulatory Compliance
Practice Management
Scheduling
Appointment scheduling
Appointment setting
Medical Assisting
Patient Care
Occupational health
Occupational Assessments
Monitoring patient progress
Care coordination
Patient education
Health Information Privacy
Records confidentiality
Insurance Authorizations
Problem solving
Microsoft Office
Workers compensation
Care coordination
Occupational Health Management
Appointment setting
AWARDS & RECOGNITION
Ambulatory Partner in Caring Award - Jefferson Health | May 2026, Recognized during Nurses Week 2026 for the tremendous impact nursing ancillary team members have on the lives of others at Jefferson Health.
ADDITIONAL INFORMATION
Ambulatory Partner in Caring Award - Jefferson Health | May 2026, Recognized during Nurses Week 2026 for the tremendous impact nursing ancillary team members have on the lives of others at Jefferson Health.
Timeline
Occupational Medical Assistant
Abington Jefferson Occupational Health
01.2022 - CurrentRead More
Medical Assistant / Administrative Support
Philadelphia Institute of Dermatology / Advanced Dermatology
09.2014 - 06.2019Read More
Practice Manager / Medical Assistant
Dr. Diana Brown
08.2010 - 03.2013Read More
Medical Assistant
Cardiology Consultants
08.2008 - 07.2009Read More
Medical Assistant Extern
Marshall Spine and Rehabilitation
05.2008 - 06.2008Read More
Customer Service Representative
Keystone Mercy Health Plan
12.2006 - 05.2007Read More
Sanford Brown Institute
Medical Assistant Training
01.2008Read More