Nicole Schmidt
Port Orchard,WA
Summary
Compassionate Juvenile Detention Officer skilled in youth counseling and behavior management. Proven ability to maintain safety standards and foster a respectful environment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Juvenile Detention Officer
Kitsap County
Port Orchard, WA
04.2025 - Current
- Monitored juvenile residents to ensure safety and compliance with facility regulations.
- Conducted regular inspections of living areas to maintain cleanliness and security standards.
- Implemented behavior management techniques to de-escalate conflicts among residents effectively.
- Assisted in intake processes by documenting resident information and assessments accurately.
- Maintained accurate records of incidents, behaviors, and progress in resident files.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Senior Corrections Officer
Washington Department Of Corrections
Gig Harbor, WA
06.2022 - 04.2025
- Supervised daily operations of inmate housing units, ensuring compliance with safety protocols.
- Conducted regular inspections to maintain security and prevent contraband entry within facilities.
- Trained and mentored junior corrections staff on policies, procedures, and emergency response techniques.
- Developed and implemented strategies to enhance inmate rehabilitation programs, promoting positive behavioral change.
- Documented inmate behavior and activities in logbooks.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Completed daily work report sheets and delegated tasks to employees.
Merchandising Service Associate
Lowes Home Improvment
Bremerton, WA
02.2020 - 06.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Handled inventory management, ensuring accurate stock levels and organization.
- Facilitated returns and exchanges, enhancing customer satisfaction through effective resolution.
- Maintained store cleanliness and safety standards, promoting a welcoming shopping environment.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed client accounts by updating information and processing transactions accurately.
- Maintained up-to-date knowledge of product and service changes.
Restaurant Manager
McDonald's Restaurant
Gig Harbor, WA
02.2018 - 02.2020
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed and implemented strategies to enhance efficiency in kitchen and front-of-house workflows.
- Analyzed sales trends to optimize inventory management and reduce waste effectively.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Burger King
Gig Harbor, WA
06.2013 - 02.2018
- Led team meetings to communicate goals, foster collaboration, and address performance issues.
- Oversaw scheduling and staffing to align resources with peak business demands efficiently.
- Conducted regular performance evaluations, providing constructive feedback to team members for improvement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Criminal Justice
Penn Foster College
Scottsdale, AZ2030
High School Diploma -
Penn Foster
Chandler, AZ04-2022
Skills
- Life skills teaching
- Youth counseling
- Restraint techniques
- Exceptional oral communication skills
- Typing speed and accuracy
- MS word, excel, and outlook
Timeline
Juvenile Detention Officer
Kitsap County
04.2025 - Current
Senior Corrections Officer
Washington Department Of Corrections
06.2022 - 04.2025
Merchandising Service Associate
Lowes Home Improvment
02.2020 - 06.2022
Restaurant Manager
McDonald's Restaurant
02.2018 - 02.2020
Restaurant Manager
Burger King
06.2013 - 02.2018
Bachelor of Science - Criminal Justice
Penn Foster College
High School Diploma -
Penn Foster
Team Excellency Award 2023
I was awarded a Team Excellency Award in 2023 by Washington Department of Corrections for my contribution to my unit and excellent team work.