Nicole Schmitter
Westerville,OH
Summary
Dedicated single mother to two young children with over 15 years of experience in customer service. Driven to obtain my BSN upon graduation from CSCC and focus on my nursing career. Skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. Respectful, punctual, and eager to learn. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Supervising Manager/Server
Wedgewood Golf & Country Club
03.2021 - Current
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained new employees.
- Cultivated long-lasting relationships with members.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Prime
09.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Nursing
Columbus State Community College
Columbus, OH12.2023
High School Diploma -
Westerville-North High School
Westerville, OH05.2008
Skills
- BLS Certified
- Mental and Physical Assessments
- Patient Assessments
- Developing Rapport with Guests
- Guest Relations
- Dining Room Management
- Customer Preferences
Timeline
Supervising Manager/Server
Wedgewood Golf & Country Club
03.2021 - Current
Server
Prime
09.2019 - 03.2020
Associate of Science - Nursing
Columbus State Community College
High School Diploma -
Westerville-North High School
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