Nicole Schuchhardt
Indianola,IA
Summary
Reliable Medical Support professional with 14 years of experience in hospital and clinical environments. Expertly assist with office operations and physician support by gathering patient information, EKGs and phlebotomy. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Enthusiastic medical assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of EHR and training in accurate documentation. Motivated to learn, grow and excel in this team.
Overview
14
14
years of professional experience
Work History
Student Medical Assistant
Mercy One Indianola Clinic
10.2021 - Current
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Prepared lab specimens for diagnostic evaluation.
Clerical Specialist
Mercy One Clinics
12.2014 - 10.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Recognized patient concerns prior to escalation and expressed understanding and compassion for effective resolution.
Patient Care Technician
Mercy One Hospital
05.2008 - 12.2014
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Warmly greeted patients and visitors and made each feel welcome.
- Responded to emergency situations to help with lifting and transporting patients.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Some College (No Degree) - Associates in Science
Des Moines Area Community College
Ankeny, IANo Degree - Psychology
Hannibal La Grange College
No Degree - Medical Assistant Program
Mercy College of Health Sciences
Des Moines, IA09.2022
High School Diploma -
Indianola High School
Indianola, IA06.1996
Skills
- Operating EKG Equipment
- Examination Preparation
- Cleaning and Organizing
- Patient Relations
- Multi-Line Telephone System Operation
- Treatment Room Preparation
- Medication Assistance
- Routine Laboratory Testing
- Blood and Tissue Collection
- Physician Support
- Electronic Charting
- Vitals Collection and Documentation
Timeline
Student Medical Assistant
Mercy One Indianola Clinic
10.2021 - Current
Clerical Specialist
Mercy One Clinics
12.2014 - 10.2021
Patient Care Technician
Mercy One Hospital
05.2008 - 12.2014
Some College (No Degree) - Associates in Science
Des Moines Area Community College
No Degree - Psychology
Hannibal La Grange College
No Degree - Medical Assistant Program
Mercy College of Health Sciences
High School Diploma -
Indianola High School
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