Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

NICOLE SCHULTZ

Hamersville,OH

Summary

Experienced Recovery Supervisor with background in overseeing and managing all aspects of recovery operations. Possess strong leadership skills, ability to develop and implement recovery plans, and manage diverse teams. Have demonstrated track record of improving efficiency and productivity while ensuring compliance with regulatory requirements. Known for problem-solving abilities and commitment to promoting a culture of safety within the workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tissue Recovery Supervisor

Network for Hope
Cincinnati, OH
08.2024 - Current
  • Ensured compliance with applicable laws, regulations, policies, procedures, and standards related to disaster response and recovery operations.
  • Maintained detailed records of all activities related to recovery operations, including progress updates and budgeting information.
  • Provided guidance and direction to team members regarding best practices in recovery operations.
  • Developed and maintained relationships with external stakeholders to support collaborative efforts for successful recoveries.
  • Conducted regular meetings with staff to review progress on recovery objectives and identify areas for improvement.
  • Collaborated closely with other internal teams such as IT Security, Business Continuity Planning, and Risk Management in order to ensure comprehensive coverage across multiple disciplines.
  • Analyzed data from past recoveries to identify trends and develop new strategies for future success.
  • Developed training materials for staff on proper techniques for responding to disasters as well as conducting effective recoveries.
  • Managed the daily operations of a recovery team, overseeing the development and implementation of recovery strategies.
  • Supervised staff in the execution of recovery plans to ensure successful outcomes.
  • Conducted employee evaluations to offer personalized feedback and coaching.

Tissue Recovery Coordinator

LifeCenter
Cincinnati, Ohio
04.2022 - Current
  • Conducted donor assessments to ensure suitability for tissue donation.
  • Participated in meetings with senior management teams as required.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to tissue donation.
  • Managed logistics associated with transporting recovered tissues from donor sites.
  • Reviewed documents related to each donation prior to release.
  • Maintained accurate records on all aspects of tissue recovery operations.
  • Prepared reports summarizing activities related to tissue recovery.
  • Performed surgical recoveries in hospital operating rooms and at donor sites.
  • Evaluated data from previous donations to identify areas for improvement.
  • Collaborated with other departments within the organization to ensure quality control standards were met throughout the process.

Patient Service Specialist

Mercy Health Ortho
Cincinnati, Ohio
12.2016 - 04.2022
  • Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Verified patient coverage prior to appointment scheduling.
  • Identified trends in denials or rejections of claims and worked to resolve them quickly.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Assisted in preparing operating room logs and maintaining them throughout the day.
  • Ensured that all required documents were obtained prior to scheduled procedures.

Education

Associate of Applied Science - Medical Assistanting

Southwestern College of Business
Florence, Ky
06-2005

Skills

  • Compliance management
  • Data analysis
  • Recovery operations
  • Surgical recovery
  • Logistics coordination
  • Stakeholder engagement
  • Team leadership
  • Employee training
  • Effective communication
  • Problem identification
  • Strategic planning
  • Staff evaluation
  • Process improvement
  • Epic systems
  • Case management
  • Staff management
  • Organizational skills
  • Multitasking
  • MS office
  • Teamwork

Certification

  • Registered Medical Assistant

References

References available upon request.

Timeline

Tissue Recovery Supervisor

Network for Hope
08.2024 - Current

Tissue Recovery Coordinator

LifeCenter
04.2022 - Current

Patient Service Specialist

Mercy Health Ortho
12.2016 - 04.2022

Associate of Applied Science - Medical Assistanting

Southwestern College of Business

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